Dynamic IT Management Professional eager to contribute exceptional strengths in new product development toward supporting the employer in optimizing revenue performance and market share.

 

 

• Certified PMP with seasoned operations management experience, an exemplary blend of business and technical acumen, and proven strengths in process improvements, quality assurance, infrastructure development and management, and software development.
• Adept at strategic planning, vendor relations, team-building and leadership, and customer relations.
• Outstanding negotiation, interpersonal, and problem solving skills.  
• Excel in coordinating timely and cost-effective project/product development and implementation.
• Dedicated, perceptive and visionary; achieve superior levels of client/customer satisfaction through professionalism, efficiency, and integrity.

 

 

Weavers Art, Toronto, ON, 2008 to Present

Director of IT & Operations / Project Manager

• Spearhead full spectrum of IT operations including website maintenance, infrastructure management, and technical projects for multiple retail locations and showroom.
• Steer strategy development and implementation, software development, and introduction of new process models to elevate operational efficiency.
• Improved overall quality control by implementing Six Sigma methodologies where applicable.
• Proactively led cross-functional teams to implement first-ever customized interactive application for trade showroom customers.
• Revitalized web marketing efforts to represent 20% of gross sales revenue in three months.

 

Big Deal Games, Toronto, ON,  2006 to 2008

Senior Project Manager / Product Manager

• Drove project/product management initiatives for company which provides interactive entertainment in movie cinemas and live theatres.
• Effectively orchestrated, supervised and led strategy and concept development, infrastructure design and configuration, testing, quality assurance and technical support.

• Directed project teams nationwide in launching successful commercial pilot program in the UK.
• Facilitated seamless project management functions by establishing formal project methodology and support processes.
• Swiftly resolved multiple critical technical issues during live operations by applying Six Sigma methodology and driving cooperative efforts among geographically-dispersed team members.

 

NRT Technologies, Toronto, ON, 2005 to 2006

IT Project Manager (Product Development)

• Oversaw IT project management for innovative products serving the casino and gaming industry to customers in North America and Asia.
• Clearly defined and implemented formal project management processes and resourcefully created and executed improvements to strengthen support desk activities and customer service.

 

Continued

 

 

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Professional Experience continued

 

Timeplay Entertainment, Toronto, ON, 2004 to 2005

Technical Project Manager (Contract)

• Project-managed development of new proprietary gaming platform with full accountability for technical direction and leadership, vendor selection and relations, strategic partnership-building, and customer service management.
• Successfully deployed Beta version of new products and championed strategy to substantially reduce development expenditures.

 

Starburst Coin Machines, Toronto, ON, 2001 to 2004

IT Manager

• Efficiently coordinated IT services for an arcade equipment distributor and operator.
• Established from scratch an eCommerce department which produced $1.5M in less than 2 years.
• Improved service delivery to customers and sites by creating and integrating Voice XML application.
• Proactively partnered with major suppliers and vendors to explore and develop new games, subsequently expanding market share and growing sales revenues.

 

Prior background:

IT Supervisor / Developer / Co-Founder, DML Communication, Singapore, 1997 to 1999

Webmaster / Server Administrator, Worth Management, Singapore, 1995 to 1997

 

 

BA Degree in Information Technology, York University

 

 

ITIL Foundation v2 Certificate in Service Management C 2007

Project Management Professional (PMP), PMI C 2006

 

Additional Training:

• Six Sigma Black Belt (in progress)
• Six Sigma Green Belt

         Developing Windows Application with Microsoft C#.NET

         Analyzing and Defining .NET Solutions Architectures

         Developing Web Applications with Microsoft C#.NET

         Cisco Certified Network Administrator I

         CWNA Wireless LAN Administration

 

 

Programming:  C# .NET, VB .NET, J2SE, J2ME and J2EE

Web Development & Web servers: ASP.NET, HTML, JSP, IIS and Apache

Database & Operating System: MySQL, MS SQL, MS Access, Windows XP, Windows 2003 Server, Windows CE and Windows XPe

Networking: Ethernet, Wireless LAN, Cisco switches and routers

Hardware: Smart cards, Cash Transaction Kiosk (ATM), Embedded devices, Mobile devices

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Company

Address

City/Province/Postal Code

 

Dear ______________:

 

Are you seeking a dedicated and solutions-oriented <insert job title/position> to support your company in maximizing performance?  I am currently exploring new opportunities, and am interested in joining your management team. To acquaint you with my qualifications, I m submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated, I offer seasoned experience in directing the development of technology-driven products and solutions. I excel in project and program management and possess the flexibility to handle competing priorities with an unwavering commitment to quality and customer satisfaction.  My industry credentials are impressive and I also have first-rate communication skills vital to determining and responding to customer needs and forging collaborative business relationships. To complement these qualifications, I offer solid leadership, organizational, analytical, and vendor management skills which are paramount in IT project management and new product development.

 

As a member of your leadership team, I will consistently exhibit a dedication to playing a large role in achieving and surpassing goals.  I am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

Professional regards,

 

 

 

Yyyyyy x. yyyyyy