yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

proficient professional eager to contribute management expertise as well as strong personnel development skills and communication talents toward actively supporting an organization in maximizing performance.

 

profile

 

• offer solid and progressive management experience, including expertise within personnel development, procedural implementation and customer service capacities.
• offer 19 years of experience in client-focused industries focused on delivering world class customer service.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• excel in recruiting, building and leading top-performing, client-focused personnel teams.
• technically proficient in ms word, ms excel, ms project, ms outlook, magic help desk, and nec acd system.

 

professional experience

 

voice & hardware supervisor union-tribune                                                                             2007-present

• sharp business acumen and experience in managing broad scope of telecommunication service operations, from landlines, t1 circuits and cell phones to blackberries, laptop aircards and voicemail.
• effectively supervise telecommunication engineer, desktop hardware engineers, and console operators. 
• consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.

 

telecommunications supervisor san diego union-tribune                                                            2000-2006

• oversaw all switchboard operations and wireless communications, fulfilling departmental needs, troubleshooting equipment, resolving service problems, and auditing/paying bills.

• effectively hired, trained and directed 8-member staff and actively collaborated in operational functions such as administer merit increases, handle disciplinary action, evaluating performance, and providing guidance/mentoring.
• actively collaborate with other departments in the development of procedures for handling of special promotions and the implementation of emergency/evacuation procedures for company. 

 

head call center supervisor international male/brawn, inc.                                                        1994-2000

• successfully supervised inbound call center staff of over 100, directed staff of three junior supervisors.
• consistently interviewed, trained and developed new operators, while implementing new policy and procedures for call center.
• efficiently tracked sales and "upsell" data to ensure compliance with company objectives.

 

customer service representative international male/brawn, inc.                                                 1993-1994

• proficiently handled a wide variety of customer service operations, from answering questions and solving customer issues to collaborating with departments in ensuring customer satisfaction.

 

sales representative/fashion consultant international male/brawn, inc.                                    1991-1993

• successfully steered sales operations to generate high volume growth and revenue
• worked with buyers to provide additional information on products and services.

 

professional education

 

grossmont college, 1987

union-tribune leadership academy