Dynamic, ambitious and motivated professional with a broad range of experience in custoxxxxxxr service, journalism and administrative support eager to integrate strong communication, solid work ethic, and business savvy toward supporting the bottom-line goals of a progressive organization. 

Core competencies include:

 

Thrive in a Fast Paced Environxxxxxxnt

Superior Writing/Communication Skills

Technology Savvy/Computer Literate

 

Organized & Detail Oriented

Problem Solving/Decision Making

Critical Thinking

 

Build and Maintain Relationships

Goal Oriented/Excellent Work Ethic

Collect, Evaluate and Interpret Data

Education

University of Southern Xxxxxx, Xxxxxx, XXXXXX - Bachelor of Arts, English

University of Southern Xxxxxx, Xxxxxx, XXXXXX - Master of Fine Arts, Creative Writing (In Progress)

 

Professional History

 

Tixxxxxx Warner Cable, Xxxxxx, XXXXXX                                                                                                        2007 to  Present

Custoxxxxxxr Service Representative

   Efficiently and effectively manage high voluxxxxxx custoxxxxxxr inquiries in a call center environxxxxxxnt; self motivated with the ability to prioritize client needs and independently complete tasks.

   Perform accurate data entry of custoxxxxxxr information, provide service and support for issues ranging from billing, technical support and product information.

   Maintain composure when dealing with upset clients; successfully resolve issues and ensure complete custoxxxxxxr satisfaction.

 

Xxxxxxly Newspapers, Biddeford, XXXXXX                                                                                                                 2005 to 2007                                             

Staff Writer/Reporter

   Displayed strong writing and research skills to create compelling and interesting newspaper articles; attended various local governxxxxxxnt/municipal xxxxxxetings to gain insight and create articles on local happenings.

   Gathered information and developed perspectives about news subjects through research, interviews, observation, and experience; proofread and edited articles, and contributed to page layout design.

   Efficiently managed calendar of events, and produced quality work under strict deadlines.

 

JC Penney, South Xxxxxx, XXXXXX                                                                                                                    2005 to 2007

Loss Prevention Officer

   Contributed to store profitability by achieving corporate shrink goals, analyzed and investigated possible theft, and ensured an accident free environxxxxxxnt for both custoxxxxxxrs and employees.

 

University of Southern Xxxxxx (Police/Parking Departxxxxxxnt), Xxxxxx, XXXXXX                     2001 to 2005

Parking Coordinator

   Contributed strong administrative skills toward managing the parking area of the university.

 

Volunteerism

 

2005 - 2006:   Clerical assistant - SwiftNET.org

2003 - 2004:   Staff Writer - The Free Press, University of Southern Xxxxxx Student Newspaper

1999 - 2002:   Annual Bottle Drive for Toys for Tots

 

Naxxxxxx

Title

Company

Address 1

Address 2

City/State/Zip

 

 

 

Date Here

 

 

Dear <Naxxxxxx Here>,

 

As a recent college graduate, I am eager to combine my professional and educational experiences into an Entry Level position with <organization here>.  After reading your job posting, I am certain that I am the perfect candidate.

 

Unlike typical new graduates, I have a solid amount of professional experience to contribute to <company here>.  I have been called ambitious and self motivated by my superiors, and I have enjoyed much success in all of the positions I have held.

 

In addition, I am able to effectively manage custoxxxxxxr service initiatives, and contribute solid writing and communication skills to supporting business goals.  I am anxious to learn more about this opportunity, and am certain that  I would be an integral, contributing xxxxxxmber of your team from day one. 

 

I would welcoxxxxxx the opportunity to learn more about the position and am anxious to speak with you further.  I believe it would be mutually beneficial for us to xxxxxxet, and I will contact you within a week to arrange for an interview.   Should you require any additional information, I can be contacted at the phone numbers listed above.

 

Best Regards,