career objective

detail-oriented administrative and billing specialist eager to contribute superior customer service, information management, and analytical skills toward supporting the employer as a driven and productive team member

profile

ø  offer strong practical experience, with expertise in a/p and a/r, billing, account reconciliations, managing critical records, conducting audits, benefits administration, and customer service

ø  proficiently prepare invoices, bills, collection reports, and financial statements; generate reports instrumental to senior management in assessing business performance.

ø  provide outstanding customer service through efficient research and resolution of potential issues; possess sharp analytical aptitude and problem-solving capabilities

ø  ensure compliance with corporate policies and procedures as well as government laws and regulations regarding the handling of sensitive information

ø  dynamic organization, prioritization, and time management skills; keen eye for detail and emphasis on accuracy

 

~ technical proficiencies ~

ms office (word, excel, powerpoint, access, outlook) ~ adp ~ omnitrack ~ kis ~ wintegrate ~ star ~ medifax ~ code correct

education

florida a & m university, tallahassee, fl

master of applied social science in criminal justice                                                                                                  2009
bachelor of science in sociology, criminal justice minor                                                                                           2007

• member, alpha kappa mu honor society c kappa iota chapter

 

associate of arts, tallahassee community college, tallahassee, fl                                                                               2002

 

~ professional development & certifications ~

social sciences teacher s certificate, florida department of education doe id# 1104172 (valid through 10/11)

contract oversight certificate ~ certified claims agent

professional experience

resolutions and receivership technician, federal deposit insurance corporation (fdic), jacksonville, fl      8/09 c present  

• perform a broad scope of administrative, financial, and technical support functions for multiple areas of operations; assist with research, communications, and data management
• actively participate in financial institution closings and review financial documents relating to settlement transactions, participation agreements and a variety of loan products; act as a claims agent, branch manager, records manager, facilities specialist, and liaison between parties

 

patient account coordinator ii, tallahassee memorial hospital, tallahassee, fl                                                    3/07 c 8/09  

• correctly coded and billed a wide range of claims and processed insurance provider payments for numerous clinics affiliated with the hospital; prepared monthly and yearly accounting reporting for financial statements
• established and maintained patient and carrier accounts

 

accounts receivable clerk, first american title insurance company, tallahassee, fl                                          10/05 c 2/07

• expertly processed all incoming payments via mail or lockbox, prepared daily deposits, and ensured proper handling of all items
• generated monthly reports and financials regarding account status, provided ongoing assistance to representatives seeking client information, and delivered excellent direct customer service

 

fiscal accounting specialist, henry & rilla white foundation, tallahassee, fl                                                    5/05 c 10/05  

• accurately processed medicaid billing, vendor payments, and employee expense account payments for this not-for-profit organization dedicated to serving troubled youth and their families; additionally served in a receptionist capacity
• reconciled weekly aged payables and accounts payables to the general ledger, researched discrepancies, issued payment vouchers, and maintained detailed records

 

call center team leader, affiliated computer services (acs) edi gateway c department of labor, tallahassee, fl 5/01 c 4/05

• oversaw all aspects of day-to-day operations at this busy call center; developed onboarding and training materials for new staff and tracked workflow, productivity, and attendance
• worked closely with the us department of treasury to efficiently research and resolve any federal workman s compensation issues; processed medicaid billing paperwork for 13 states
• silently monitored phone lines to ensure high quality of service and support corporate training initiatives; additionally coordinated timely handling of all escalated issues via correspondence