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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
highly effective information technology professional with experience in departmental management, staff supervision, large projects and technical troubleshooting exploring career opportunities to contribute to a dynamic organization.
career profile
ø over 20 years of experience in computer project management, troubleshooting, repair, maintenance, procedural development and coordination.
ø effectively define, develop and execute operations to boost productivity and efficiency.
ø skilled in vendor and supplier coordination, problem resolution and cost control.
ø strong leadership abilities in managing in a challenging environment.
professional certifications
microsoft-certified professional
a+ technician certification
hewlett-packard-certified on omnibook 6000, kayak workstations, lxr 8000 net servers and pavilion desktops
technology skills
omnibook 6000, kayak workstations, lxr 8000 net servers pavilion desktops, oracle, okc, okl, edi, estore, csd, adobe captivate, microsoft windows 95/nt, novell servers, lotus notes, remedy
professional experience
beckman coulter, inc., brea, ca 2001 - 2009
application architect - quality & procedures
promoted to develop and implement robohelp guide and weekly information bulletin for csd.
utilized adobe captivate to update cbts and devised reporting matrices for quality department.
performed edi support, troubleshooting, contract reporting and estore training.
application architect - bss team
advanced to support end user sales personnel by troubleshooting and testing software at tier 2 level.
validated oracle field sales software patches and maintained online help documentation.
developed training documentation and communicated with helpdesk personnel.
tested new software for compliance with corporate standards and created department standards.
it site administrator
assigned to provide tier 2 technical support for sales and field personnel on hardware and software.
tested laptop images and tracked laptop leases and managed financial reporting and projections.
coordinated with helpdesk personnel on various complex technical problems and tested software.
yyyyyy x. yyyyyy
page two
pc systems design corporation, brea, ca 1997 - 2001
senior field technician
diagnosed, repaired and maintained windows and novell servers and upgraded pcs for boeing.
configured ip addresses for windows pcs and assisted with large, complex technical projects.
mobile lease manager for beckman coulter, inc.
developed departmental operations procedures and built images for operating systems.
directed daily operations of mobile lease department and repaired laptops.
prior background
customer service engineer for authorized technical services diagnosing, repairing and maintaining windows and novell servers, personal computers and printers, configuring ip addresses and assisting with large technical projects for contracted companies.
customer engineer for data products maintenance corporation maintaining and repairing ibm, compaq and mac computers and terminals, apple and hp printers and ibm mainframes.
education
mount san antonio college, walnut, ca
bachelor of science, information systems, graduation date
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in an information technology capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over 20 years of staff supervision and coordination, large project operations, technical leadership and repair experience. to complement this background, i possess analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
attachment
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