career objective

 

results-driven, solutions-focused, and detail-oriented team player desiring a challenging and rewarding administrative / operational support role within a dynamic and successfully progressive organization.

 

profile

 

ø  offer six years of solid combined experience in accounts receivable and administrative / operational support roles, including expertise within strategic analysis, marketing / advertising, and client relations capacities.

ø  effectively apply dynamic communication and interpersonal relationship-building skills toward guaranteeing the delivery of quality customer service.

ø  demonstrate exceptional prioritization and time management skills, including quickly identifying and resolving operational problems in a proactive and productive manner while maintaining high-quality standards.

ø  foster synergistic teamwork across a multitude of personnel levels while making solid organizational decisions to reflect positively on customer satisfaction and operational well-being.

ø  capable of staying focused and maintaining a calm demeanor in fast-paced, high-pressure, and deadline-driven situations while consistently exhibiting a high-quality work ethic.

 

~ key professional achievements ~

 

~ honored with the 2006 best attendance award by the arlington dixon association ~

~ recognized with the 2003 people processing information achievement award ~

 

professional synopsis

 

american psychological association

ø  analyze, review, and prepare billing reports; perform necessary consumer-based invoicing; and enter all data and process adjustments as required to maintain a seamless operational process.

ø  maintain responsibility for the updating of customer files, along with mailing all necessary invoices, monthly statements, and supportive documentation in a timely and efficient manner.

ø  optimally assist customers by demonstrating a comprehensive knowledge of company services, as well as performing routine documentation requests and appropriate call transfers to build optimal relationships with clients.

ø  actively assist with the resolution of unidentified checks and reconciliation of general ledger accounts, along with preparing all prepaid advertising credit card batches for processing and overseeing the organization of payment applications, daily bank deposits, and daily cash receipts reports.

 

ø  efficiently provided administrative activities to support mfp programs, including answering related procedural questions and maintaining both a fellows database and associated permanent files.

ø  assisted with organizing and implementing mass mailings of promotional materials, applications, announcements, correspondence, and other specialized executive-level requests, as well as coordinating the design and production of all mfp promotional materials (i.e. brochures, flyers, post cards).

 

ada, inc. / people processing information, inc. national institute of health (separate contractual positions)

ø  utilize a wireless conveyance to proactively handle specialized medical and / or billing issues, including paging doctors / social workers, placing dispatcher-based code blue / fire emergency calls, and providing support for hearing-impaired individuals within tty national and international calls.

ø  successfully review critical care therapy and respiratory care sheets to ensure the proper locations of therapists, along with proactively reviewing and organizing a comprehensive announcement book by scheduled time and creating effective work orders for the organization s maintenance department.

 

education and computer knowledge

 

bachelor of science in economics                                                                                  morgan university

 

proficient in microsoft office 2000 (word, excel, powerpoint, access) / internet applications

 

 

 

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and progressive administrative / operational support role within a dynamic and successfully progressive organization, and am submitting my resume for your review.

 

i offer six years of solid combined experience in accounts receivable and administrative / operational support roles, including expertise within strategic analysis, marketing / advertising, and client relations capacities.  during this time, i have become adept at seamlessly blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

 

you will find me to be a results-driven, solutions-focused and detail-oriented team player who is dedicated to supporting your company s goals and objectives, and i am confident that my sharp problem-solving proficiencies, proven business acumen, and exceptional written and verbal communication skills will prove to be incredible assets to your administrative team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified. i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy