Elia Darazi                            0000 xxxxxx xxxx , xxxx , xxxxx 00000                                 abc@xyz.com

 

Career Objective                             

 

Results-driven professional with solid Managerial and Banking/Financial Services background

eager to contribute leadership skills and industry expertise toward supporting the organization in maximizing bottom-line performance as an Assistant Branch Manager/Branch Supervisor

 

Profile                                                

Offer several years of managerial experience in client-focused, service-oriented business sectors, with comprehensive knowledge of broad-scope operations and P&L accountability ▪ Extensive background in staffing, training and supervision as well as operational policies/procedures compliance ▪ Strategically plan, coordinate and manage human and financial resources and workflow  to control costs, boost efficiencies and improve profits ▪ Dynamic communication, relationship building and problem solving abilities ▪ Consistent focus on delivering world-class customer service

 

Ø  Recipient of You Make the Difference Award for outstanding Customer Service; 2009

Ø  Selected to spearhead development of sales and incentive program for implementation across 7 branches, with focus on increasing referrals from Teller Line to Investment & Wealth Management and consequently expanding/diversifying revenue streams

Ø  Life Insurance License, State of MA; Accident and Health Insurance License, State of MA

Ø  Member, American Marketing Association; Marketer status

Ø  Member, American Management Association

 

Rockland Trust-Franklin, MA                                                                                              2008-Present

Banker (Customer Service Representative)

  Relied upon to contribute dynamic managerial skills toward leading teller line and branch functions on Branch Manager and Head Teller behalf

  Successfully coach and develop Level 1 Tellers to progress to Level 2 Teller or Universal Representative positions

  Actively collaborate with Branch Manager in boosting operational efficiencies and take initiative to assume additional responsibilities, such as teller work, to meet performance goals; contribute ideas and recommendations to senior management for maximizing customer satisfaction rate

  Effectively consult with customers to define banking service/product needs; provide informed recommendations to offer optimal options and deliver effective sales presentations to generate new business, grow existing clients and cross-sell services/products for maximum results

  Strategically drive business growth through referrals, leads and active networking

  Apply dynamic interpersonal relation and problemsolving skills toward promptly responding to and resolving customer issues, ensuring quality customer servicing

  Contribute analytical skills and sharp attention to detail toward reviewing new accounts and related paperwork for policy/procedure compliance as well as identifying and controlling risk exposure to fraudulent losses and analyzing general documents and operations

 

General Manager, Central Pizza, Franklin, MA                                                                       2006- 2008

  Steered broad-scope business operations ranging from staffing, scheduling, workflow planning, and policies/procedures development through customer service, fiscal administration, budgeting, purchasing, inventory control, vendor relations, and technology-driven solutions

  Proactively addressed and mitigated loss prevention issues as well as boosted customer service through thorough analysis and problem solving of operational inefficiencies

Bachelor of Science, Business Management, 3.70 GPA, University of Massachusetts-Boston; 2008

Concentration: Management Science for Marketing

Academic Honors: Excellence Award for creating Care.com IMC plan

 

 

Elia Darazi                            0000 xxxxxx xxxx , xxxx , xxxxx 00000                                 abc@xyz.com

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am extremely interested in being considered for an Assistant Branch Manager/Branch Supervisor position and believe you will find I offer the skills and knowledge vital to excelling in this capacity.  To acquaint you with my qualifications, I am submitting my resume for review; in advance, thank you for your time and consideration.

 

As demonstrated, I am currently a Banker/Customer Service Representative with Rockland Trust, where in addition to standard responsibilities of this position, I have assumed a leadership role in overseeing the Teller Line and operations during management absences as well as collaborated with the Branch Manager in defining and implementing strategies to boost operational performance and customer satisfaction levels.  I have also facilitated staff development initiatives, playing a solid role in supporting the professional progression of team members.  Additionally, I have been selected to design and execute an effective sales and incentive program across 7 branches targeted toward increasing business and diversifying revenue streams through proactive teller referrals to Investment and Wealth Management departments.

 

Complementing my solid background in this industry, I offer prior management experience that uniquely positions me for promotion to a management/supervisory position. Serving as a General Manager within the restaurant industry, 2006-2008, I developed dynamic skills in broad areas of operations, from staffing, training, scheduling, and workflow planning to fiscal administration/P&L, loss prevention, vendor relations, and general administrative operations.  Additionally, I earned a Bachelor of Science in Business Management, with a concentration in Management Science for Marketing, in 2008.

 

As Assistant Branch Manager/Branch Supervisor, I can deliver immediate and long-range results and you will find me to be a driven leader and collaborative team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset in this capacity, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Elia Darazi