YYYYYY X. YYYYYY

 

Dynamic, ambitious and results-driven Business Professional with broad based client relations, business development and account xxxxxxnagement experience, eager to contribute advanced communications, project xxxxxxnagement and leadership skills toward optimizing the goals of a progressive employer.  Self motivated with a positive, proactive attitude and the ability to work well in either a team driven or independent environment.

 

Core Competencies

 

   Technology Savvy/Computer Literate

   MS Office/Lotus Notes/Digital Records

   Persuasive and Effective Communicator

   Create Customer Focused Environment

 

   Xxxxxxintain Calm and Composure

   Strong Problem Solving Skills

   Research and Evaluate Data

   Xxxxxxnage High Volume Tasks/Calls

 

2009 to Present:  SHOEBUY.COM, Quincy, XXXXXX - Customer Service Representative

   Effectively xxxxxxnage a high volume of customer inquires and exxxxxxils in a call center environment; enter orders, process returns and apply dynamic communication and problem solving skills in addressing and resolving issues.

       

2007 to 2008:  THE DOLBEN COMPANY, INC., Xxxxxx, XXXXXX   - Leasing Consultant

   Drove business development and revenue generation goals by interacting effectively with leasing prospects; provided comprehensive tours, communicated rental terms and effectively xxxxxxnaged all rental paperwork.

   Communicated with residents; addressed and resolved issues, complaints and concerns in a timely xxxxxxnner.

   Supported xxxxxxrketing, advertising and promotions goals by creating innovating newspaper and internet ads to increase xxxxxxrket penetration and client interest in property.

     

2005 to 2007:  STATE STREET BANK & TRUST, Boston, XXXXXX - Client Services Representative                  

   Provided a world-class customer service experience for banking clients; contributed toward the training and development of new staff members and drove client relations and business development initiatives to attain perforxxxxxxnce goals.

   Set up access for new staff members on computer systems; participated in orientation and on-boarding processes.

                                                                                                                                

2004 to 2005:  XXXXXXCY S, Braintree, XXXXXX - Sales Associate                                                                                                       

   Greeted customers, processed transactions, contributed to store merchandising, inventory xxxxxxnagement and display activities.

   Xxxxxxintained knowledge of sales and promotions; monitored customer activity, recognized security risks and created an enjoyable experience for each client.

 

1995 to 2002:  VERIZON (Formerly BELL ATLANTIC), Boston, XXXXXX - Customer Service Representative                                                      

   Began tenure in role as a Special Assistant and achieved promotion to Customer Service Representative.

   Effectively xxxxxxnaged a high volume of customer interactions in a call center environment; addressed and resolved payment issues, negotiated terms and enhanced collections results.

   Processed and verified orders for new service or reinstatement of discontinued service; promptly responded to customer inquiries and consistently avoided escalating calls for higher level resolution.

   Served as Team Leader; coordinated operations functions and assisted in the training of new staff members.

 

Education

 

CLARK UNIVERSITY, Braintree, XXXXXX - Xxxxxxster Certificate in Medical Coding and Billing

FISHER COLLEGE, Boston, XXXXXX - Associate of Arts Degree

 

YYYYYY X. YYYYYY

 

 

 

<Date>

 

<Hiring Contact Name>

< Title>

<Company Name>

<Address>

<City, ST Zip>

 

Dear Mr./Ms. ____:

 

 

Are you seeking a dynamic, talented and experienced Business Professional to join your organization?  If so, I believe my successful history of leading superior customer service initiatives, increasing office efficiencies and contributing toward  revenue and income producing activities xxxxxxke the perfect candidate for the position of <position here.

 

With over 15 years of experience of providing leadership, staff support, and general business xxxxxxnagement, I believe I have the characteristics and hands-on knowledge to excel in this position.  I am highly knowledgeable in leading aggressive process improvement activities, streamlining business processes for increased efficiencies and being a valued, collaborative member of a team.  I can handle high pressure operations in a fast paced environment, and my reputation for xxxxxxintaining calm and composure during high volume client contact is well earned.  I am dedicated to xxxxxxximizing perforxxxxxxnce goals, supporting business objectives and gaining successive responsibilities; I know that I could be a valuable member of your team from day one.

 

The accompanying resume can give you an overview of my potential for xxxxxxking a worthwhile contribution to <firm or company name>.  I believe it would be mutually beneficial for us to meet to discuss this position and how I can contribute to your company. I look forward to hearing from you soon!

 

Sincerely,