career objective                              

results-driven sales and operations manager eager to contribute superior leadership, customer service, business development, and team building skills toward actively supporting the employer in optimizing bottom-line profitability

profile                                                

ø  offer numerous years of progressive sales and operational management experience in store management, multi-unit sales management, and inside / outside sales environments, with expertise in generating new business, territory expansion, and increasing customer loyalty

ø  facilitate a client-focused, service oriented environment vital to maximizing customer satisfaction, retention, and referrals; successfully resolve escalated customer issues

ø  hire, train, and direct top-performing sales and support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  effectively identify and capitalize on opportunities to penetrate and grow markets; proactively monitor and analyze trends and developments, including competitive services and marketing activities

ø  work closely with team members to improve store merchandising, layout, and overall appearance

ø  conduct detailed business analyses to create accurate forecasts and budgets, develop and implement internal cost controls, appropriately allocate resources, and minimize shrink; generate front-end and back office reports

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  sharp technical proficiencies including ms office (word, excel, powerpoint, access, outlook) and storis software for pos and warehouse management systems

 

~ key achievements ~

• developed and implemented new selling techniques responsible for improving johnston & murphy transactional sales metrics ranking from 78th  to 5th place and increasing customer satisfaction levels
• successfully directed all aspects of home division operations for 30 jc penney stores; proactively monitored performance metrics and created solutions to improve kpis and closure rate for high margin products
• hired, trained, and managed 10-member team for a 22,000 sq. ft. full-line la-z-boy furniture gallery and 4,000 sq. ft. sealy mattress store; strategically re-merchandised showrooms to maximize sales
• consistently ranked among the top 10 sales performers for all mastercraft interiors retail locations; granted sales leadership awards for three consecutive years
• won numerous awards for expertly managing insert company name product roll-out in a new territory; conducted detailed market analysis to create region-specific tactical plans, implemented lean support structure, coordinated advertising efforts, manipulated inventory levels, and directed all hr functions to achieve and surpass established sales quotas
• increased market share, customer loyalty, revenues, and profits for multiple manufacturers of automotive aftermarket products and trained retail staff as an outside sales representative with don sanders associates
• completed classroom-based mba concurrent with full-time employment

professional experience                

store manager, johnston & murphy, insert city, ny                                                                                2008 c present

field operations manager c northeast and mid-atlantic regions, jc penney company, inc.                 2005 c 2008

store manager, la-z-boy furniture galleries & sleep center, vestal, ny                                      2004 c 2005

sales representative, mastercraft interiors, rockville, md                                                                      2000 c 2004     

territorial salesperson, insert company name, watertown, ny & frederick, md                         1994 c 2000     

outside sales representative, don sanders associates, queens, ny                                                    1989 c 1994

education                                           

master of business administration, frostburg state university, frostburg, md                                      insert year

bachelor of science in agricultural economics, cornell university, ithaca, ny                                      insert year