Dynamic, ambitious and motivated Project Analyst offering over 14 years of experience in IT hardware and software procurement, outsourcing, technical support and cost containment strategies designed to position organizations to optimize opportunities and remain competitive in a challenging economical environment.  Core competencies include:

 

   Project Management and Leadership

   Leverage and Deploy Operational Assets

   Vendor Relations/Contract Negotiations

   Purchasing & Procurement Strategies

   Technical Support and Help Desk Operations

   Business Analysis and Process Improvement

   Troubleshoot and Provide Resolution

   End User Training and Development

 

Relocating to Austin, Texas

Professional History

 

U.S. Cellular, Bensenville, IL ............................................................................................................................(2008 to 2010)

IS Management Specialist, Contract through KForce, Inc

   Provided critical support during 2 infrastructure projects; PAN Obfuscation, CDC-ODS and enterprise strategic project Outperform 3.1. 

   Contributed to the facilitation of weekly status meetings, and worked closely with key project managers, stakeholders and vendors to review project timelines, rollouts, upgrades and patches affecting the project.

   Provided comprehensive management reports detailing benchmarks and performance, provided developmental feedback, and ensured the commitment of internal resources to maintain project schedules.

   Delivered end-user training for new processes and procedures, and worked extensively with management to create documentation of services to provide support to project analysts.

   standardized guideline to support Provide training to new staff members on the process and procedures.

   Created quarterly Sox compliance report, weekly updates from status reports created in metrique, and provided ongoing budget and PQF reports to management.

 

Key Contributions

ð  Contributed strong collaborative and project management skills to successfully oversee process improvement changes and procedures that allowed Analysts to focus on their primary goals.

 

Bank of America, Chicago, IL........................................................................................................................... (2006 to 2007)

Project Analyst, Roll-Out Manager, Contract through TekSystems, Inc.

   Provided leadership and oversight for a team of 22 Technicians managing the organizations ongoing Lockbox Encryption rollout, which was a key initiative designed to safeguard critical data representing billions of dollars in reconciled transactions.

   Effectively incorporated strong project management skills to facilitate meetings, establish timelines, develop performance metrics and provide ongoing feedback to management.

   Maintained accountability for all changes, rollouts, software upgrades and patches during the project; interacted with business analyst teams, vendors and stakeholders to define program requirements and expected outcomes.

   Acted as key point of contact for all client related issues, complaints and escalations; and served as Manager for the Internal Sub-Team tasked with ensuring that critical keys were uploaded and activated as required to meet monthly deadlines.

Key Contributions

ð  Successfully led efforts to provide leadership, direction, and ultimately closure for the troubled Lockbox Encryption Roll-Out Project.

ð  Deployed enhanced project management strategies to gain green light status to implement processes that allowed Agents to focus on their primary responsibilities, rather than data scrubbing in support of the project.

 

Abbott Laboratories, Waukegan, IL................................................................................................................. (2002 to 2005)

Procurement Analyst C Pharmaceutical Products Group, Contract through Manpower Professional

Level 2 Desktop Support

   Interacted extensively with Legal Department to effectively negotiate pricing contracts and licensing renewals for the purchase of over 300 laptops, desktops, palm devices, and various equipment per month.

   Managed monthly purchasing budget of $25K to ensure the timely supply of hardware equipment to meet the needs of the organizations 10,0000 users; oversaw inventory control, for stock valued at $400K.

   Managed relationships with the vendors (Dell, Insight, Software Spectrum, etc.) to negotiate best pricing and leverage product promotions to fill orders and maintain inventories as cost effectively as possible.

   Worked closely with the legal staff and vendors to negotiate purchasing contracts and licensing renewals.

   Forecasted all future inventory needs and created and maintained a spreadsheet to track and monitor inventory stock and licensing issues.

Key Contributions

ð  Accurately forecasted inventory needs, and implemented a new tracking system to monitor inventory and licensing issues, resulting in higher efficiencies and cost savings.

ð  Established solid working relationship with representatives from Dell, Insight and Software Spectrum to optimize price negotiations, and capitalize on product promotions to fill inventory requirements at a lower cost.

 

Packaging Corporation of America, Lake Forest, IL.................................................................................................... (2002)

First Level Remote Support Technician, Contract through Apex Systems, Inc.

   Spearheaded troubleshooting and provided resolution for challenges during systems rollouts and upgrades for several corporate clients.

Key Contributions

ð  Effectively provided for a smooth transition during projects, and established reputation for ability to calmly manage challenges to support the clients objectives for technical growth and high performance systems.

 

Aon Consulting, Chicago, IL........................................................................................................................................  (2001)

Corporate Global Procurement Manager, Contract through Geneva Technical

   Established a strong network of vendors to supply over 400 computers and 50 Palm Pilots per month;  acquired competitive price quotes, negotiated terms,  managed digital procurement records, monitored inventories, and purchased licenses as needed.

Key Contributions

ð  Leveraged superior negotiation skills to capture a 20% reduction in over $1MM worth of purchasing contracts for new PC s and laptops to replace existing hardware leases.

 

Additional Related Positions

 

Accenture, Chicago, IL- Asset Management Technician (Contract C Apex Systems, Inc.), 2001

American Horizon Holdings, Lincolnshire, IL- Asset Manager & Help Desk Manager   , 2000

Motorola, Arlington Heights, IL - Tier 1 Support Technician (Contract C ATS),  1999 to 2000

 

Education and Professional Development

 

Roosevelt University, Bachelors Degree in Organizational Leadership (In Progress)

A+ Course, Aquarius Institute of Technology, 2002

ITIL Foundation Certification Course, 2006

               

Technical Proficiencies

 

Software:  Microsoft Office 2000 and 2003, Access 2003, Project 2003, Visio 2003, Business Objects 5.1, Metrique and SPA, SAP, Ariba, Argis, Mercury Asset Tracking Cognos, FoxPro, Lotus Notes R4 & R6, Remedy 4.x and 5.x, Outlook, and Cidr

 

Operating Systems:  Microsoft Windows 95, 98 NT 4.0, 2000, XP and Vista

 

Hardware:  Dell, Toshiba, Compaq, IBM and HP

 

Networking:  LAN, WAN, DNS, DHCP, WINS, VPN, TCP/IP, ISDN, and Active Directory

 

Methodologies:   Swim Lane and Waterfall