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yyyyyy x. yyyyyy 78 waterton cres, ottawa, on k2m 1z1
xxx-xxx-xxxx
abc@xyz.com
objective
proficient information technology professional eager to contribute advanced technology, technical support. server maintenance, systems architecture, software development and project management expertise in a challenging role.
career profile
ø diploma in computer engineering technology.
ø over 16 years of programming, special project and technical support experience.
ø record of progression to positions of increasing authority and responsibility.
ø strong entrepreneurial, project management and problem-solving skills.
ø outstanding capacity to develop and implement advanced applications.
ø deliver exceptional customer service, quality and attainment of organizational objectives.
ø knowledgeable in systems analysis, testing, quality assurance and application implementation.
ø effectively interact with diverse groups and professionals at all levels.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
technology skills
microsoft office 2000/xp/2003/2008, r2 server, vista, windows 7, mac osx, office suite 2003/2007, exchange, tcp/ip, siebel, frontrange solutions heat, netscape composer, red hat linux as 4.x/5.x, sun solaris 9.0/10.0, aix 5.2/5.3, ansi, c, norton antivirus, mcafee antivirus, avg antivirus, otp tokens, entrust identityguard, ssl, entrust truepass, enrollment server, iis 5.x/6.x/7.x, apache, his 1.3/2.x, iplanet, tomcat 5.x/6.x, websphere 5.x/6.x, weblogic 8.x/9.x/10.x
professional experience
entrust, inc., ottawa, on 2006 - present
team lead, authorization team (2007-present)
promoted to distribute assignments, maintain shift schedules/paper rotations and manage service tickets.
oversee special projects, participate in job interviews and train new employees.
deliver specialized attention to sensitive customer accounts.
manage a client service team that responds to first and second line service issues.
work in a high temp environment to meet urgent demands and tight schedules.
technical support agent, authorization team (2006-2007)
recruited to troubleshot web and application servers, ssl communications and ldap directories.
documented each problem for analysis and review.
utilized numerous third-party technologies and applications.
served in on-call status for high-severity incidents.
key member of project team in a client services environment.
ottawa carleton catholic school board, ottawa, on 2005 - 2006
in-house technician
maintained all computers, deployment and assistance for 1,800 students, 120 faculty and 400 computers.
served as independent service agent in large high school
developed close working relationships with staff and students.
yyyyyy x. yyyyyy
page two
robert half technology, ottawa, on 2002 - 2005
help desk analyst, international development research centre
rolled out new hardware and applications, resolved computer problems and visited jobsites.
aided range of clients and provided troubleshooting and customer services.
deals direct, inc., ottawa, on 1997 - 2001
co-founder
established this computer sales and service company.
grew business to include retail outlet and over $2mm in sales.
successfully managed a service and product retail store in a competitive environment.
responsible for management of store and service department.
solved customer problems and prepared orders for pickup.
learned valuable lessons in responding to clients and resolving problems in a high pace environment.
earlier background
have also been employed by paragon audit and consulting introducing asset information application to carleton school board; quanta computers as computer technician installing applications in government departments in ottawa and rcmp headquarters and with the lynx baseball club as attendant winning two employee of the month awards.
education
algonquin college, ottawa, on
diploma, computer engineering technology, honors graduate 2004
project team leader in developing database for family law information centre, ontario court.
yyyyyy x. yyyyyy 78 waterton cres, ottawa, on k2m 1z1
xxx-xxx-xxxx
abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in an information technology capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include a diploma in computer engineering technology and over 16 years of technical support, repair, programming, operations, leadership and troubleshooting experience. to complement this background, i possess project management, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am a results oriented, technically proficient professional who has provided outstanding service in a high paced, competitive work environment. i take great pride in my capability to relate to our clients and find a solution to their problems that makes sense to them. i work well as a manager and as a team member.
i look forward to hearing from you to discuss any opportunities where i can contribute to your success.
sincerely,
yyyyyy x. yyyyyy
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