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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
dynamic communicator • administrative professional • customer support specialist
productive, quality-oriented administrative professional eager to contribute exceptional business support, office management and interpersonal relation skills toward optimizing operations of a progressive organization.
profile
- offer 6 years of solid and progressive administrative support experience, including expertise in sales/marketing support, office administration and customer service.
- demonstrate capacity to provide comprehensive support for all staff including report drafting, database management and client communication functions.
- adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
- demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- proven ability to maintain the highest levels of confidentiality and uphold a professional standard of ethics.
- skillful at performing independently or within a team to exceed all operational goals and objectives.
key achievements
customer service
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
- provide individualized consultation to potential clients, educating them of company products, services and customized options.
business operations
- effectively scheduled and coordinate timely and efficient product distribution of products.
- consistently ensured procedural compliance in support of overall store objectives.
administrative support
- strategically scheduled high-volume phone switchboard to maximize use of time and resources while meeting client needs.
- managed a broad range of administrative operations, including report drafting, procedural enforcement and database systems.
professional experience
associate the home depot 2004-2010
- sharp business acumen and experienced in managing broad scope of operations, from product sales and customer service to vendor relations and call routing.
- successfully steered sales operations to generate high volume growth and revenue.
professional education
computer courses shenandoah
university date
coursework in microsoft excel, word and powerpoint.
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