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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

objective

proficient it professional with over three years practical experience eager to contribute technical expertise, infrastructure capacity, strong project management and customer service skills in a challenging network administration/security assignment actively supporting an organization in maximizing performance.

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career profile

ø  b.s., information systems security.

ø  comptia a+ certification.

ø  current assignment supporting federal aviation administration.

ø  expertise in network engineering user service and software operating systems.

ø  proven testing and troubleshooting capacity.

ø  cited for outstanding performance.

ø  record of progression to positions of increasing authority and responsibility.

ø  proficient in software, databases, operating systems and cabling issues.

ø  background in effective project management.

ø  capacity in helpdesk and end-user support.

ø  strong focus on exceptional customer service, quality and meeting organizational objectives.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player.

ø  recently named webmaster for minnesota astronomical society.

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professional experience

mori associates/lockheed martin, location                                                                                2008 c present

lan/wan administrator

       retained to provide end-user support and network/server administration for federal aviation administration central service area under national nisc ii contract.

       conduct wide-ranging daily it functions.

       facilitate account management.

       deliver end-user software/hardware support.

       ensure general system maintenance and upgrades.

       track and update record-keeping and systems management.

 

3m corporation, st. paul, mn                                                                                                        2006 c 2008

helpdesk technician   

       provided level 2 technical phone support inside 3m world headquarters it-helpdesk for all us/canadian divisions and new acquisitions.

       effectively processed 25+ calls daily.

       delivered well-received customer support and technical assistance in a tier 2 role.

       utilized multiple software applications for remote control and resolution of customer issues.

       facilitated support for lotus notes (multiple versions), blackberry pda's, windows mobile pda's and windows xp operation system issues.

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education

itt technical institute, eden prairie, mn

bachelor of science, information systems security

computer and network systems minor, 2008 

 

krs computer & business school, bloomington, mn                       

comptia a+ certification course, certified 2000

fundamentals in pc hardware/software and networking


 

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in an information technology network administration/security capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a b.s., information system security, and over three years of providing exceptional support to major corporations and the federal government. to complement this background, i possess demonstrated expertise in network administration, security, systems, helpdesk support, user coordination and utilization of multiple advanced software applications, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

attachment

 

 

 

 

 

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