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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

solutions-driven it professional specializing in information systems analysis / testing, applications evaluation / design, project management, and internal / external user support eager to offer 10 years experience toward maximizing an employer s productivity.

 

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profile of qualifications

 

         integral leader with a proven track record for conceptualizing cost-effective, state-of-the-art solutions to meet critical it objectives.

         top performer who provides continuous it improvements spanning a range of applications to boost international business workflow and efficiency, along with demonstrating strong abilities in close partnerships with executive management and internal / external users.

         ambitious self-starter who plans, prioritizes, and manages multiple tasks within high-pressure, deadline-driven it environments.

         holds b.b.a. with emphasis in management information systems; planning to commence mba program in fall 2010.

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key areas of expertise

 

business requirements                     systems consulting                               project management                           business communications

systems analysis / design                 technical documentation                      user testing development                  client / customer relations

workforce conversion projects         information management policies         applications evaluation / design          ticket systems management

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professional synopsis

 

hr information management analyst

m-i swaco, houston, tx                                                                                                                                                           2008 c present

 

         utilize broad scope of industry and professional services knowledge to gather business requirements; perform gap analysis; and support hr applications evaluation and design, including developing and leading user testing to ensure on-time completion of quality deliverables.

         expertly maintain global payroll and security rights in oracle and all hr applications, along with creating test scripts and performing break-fix analysis; monitoring track-it ticket systems; and promptly addressing and resolving assigned tickets for end users.

         support international workforce conversion processes from a manual system to oracle, including assisting with post-conversion clean-up.

         interface between it developers and global hr business units on application roll-outs, along with supporting, managing, and updating employee self-service; providing reporting analysis / solutions for all levels of management and business lines; conducting training classes (virtual / face-to-face) for global hr staff; and preparing comprehensive technical documentation and training materials for end users.

         serve as subject matter expert (sme) for information management procedures and support for sharepoint, hr, and oracle applications.

 

it project coordinator / information management consultant

shell oil exploration & production, houston, tx                                                                                                                  2007 c 2008

 

         contributed strong communication skills toward collaborating with global project managers to complete it and data management projects, along with providing objective consultations and technical / data management advice for internal clientele.

         optimized it processes by supporting a vista conversion project for shell exploration and production research (ept-r), including performing accurate audits, as well as maintaining sharepoint sites and security rights for documents and content.

 

senior internet technical support analyst

jp morgan chase bank, houston, tx                                                                                                                                             2000 c 2007

 

         strategically steered technical support efforts by monitoring ticket systems, analyzing issues, and resolving challenges, including providing troubleshooting for internet banking applications and interfaces with internet browsers, quicken, quickbooks, and ms money.

         decreased departmental average handle time by 50% via implementation of a proactive chat support system.

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education & technical summary

 

bachelor of business administration (management information systems emphasis)                                              university of houston

 

microsoft office professional (word / excel / powerpoint / access) • microsoft visio • microsoft project • sql / querying • html

ibm cognos impromptu • sap crystal reports • microsoft sharepoint • oracle application suite • discoverer reports • java

 

 

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