Yyyyyy x. yyyyyy

Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx or 787.993.1794

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

Security Clearances: N/A

 

Job Posting: N/A

 

Core Qualifications

 

Multi-Credentialed IS/IT Professional; Information Systems Specialist; Systems Engineering; Information/Intelligence Security; Information Technology; Server Support Administration; Hardware & Software Troubleshooting; Networking Troubleshooting; Project Management; Consulting; Quality Assurance; Six Sigma; HIPAA; Sarbanes Oxley (SOX) Regulatory Compliance; HIPAA Regulatory Compliance; Policy and Procedure Writing; Disaster Recovery Planning; Budgeting; Strategic/Business Planning; Pharmaceuticals Policy/Regulatory/ Procedural Compliance; Communications; Customer Service; Help Desk Support; Bi-Lingual;

 

Professional Experience

June 0000 xxxxxx xxxx , xxxx , xxxxx 00000 P.O. Box 363628
San Juan, P.R. 00936-3628

Hours per Week: 40+

Salary: $62K per annum

Supervisor: Jose R Mendez; 787-749-4949 x 4502; May be contacted
Quality Assurance Server Support Specialist

Contribute vast technical expertise as well as dynamic project management skills toward strategically prioritizing, planning and facilitating administration of 100+ Windows Servers (2K, 2K3-2K8) across QA Department. Proficiently install, configure and test all company-acquired applications to optimize efficient deployment into production; additional create technical documentation supporting production deployment. Effectively apply quality assurance standards and procedures throughout testing process for quality control.  Responsible for application management features including SQL Servers 2000-2008, IIS 6 & IIS7 and Windows Server (Application, FTP, Web & File Servers, among others).

Productively implement SAP BPC for Office/BMC Control M and contribute skills in Informatica Power Center (managing workflows, web services, queues, etc.), Serena Version Manager, Serena TeamTrack, SQL Reporting Services (2000-2008), GMC PrintNet and BizTalk 2006 & 2008 installation and configuration toward further supporting company goals.  Additionally manage IBM WebSphere Transformation Extender 8.2.

 

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Yyyyyy x. yyyyyy                                                                                  Page 2 of 3

 

June 2007 to December 2009

Eli Lilly Pharmaceutical - Lilly Del Caribe, Inc
65 Infanteria Avenue Km 12.6 Carolina, PR
Carolina, PR 00987-7627

Hours per Week: 40+

Salary: $55K per annum

Supervisor: Carolyn Lozada; 787-641-0507; May be contacted
Server Support Administrator

Adeptly administered and maintained 10+ servers across Puerto Rico IT Windows 2K3 environment including Symantec Antivirus Server, Altiris Server and 4 print servers. Responsibilities spanned SQL scripting, patches deployment and new applications execution among others.  Effectively applied standards, policies and procedures toward effectively qualifying server and workstation platforms. 

Resourcefully developed procedures supporting optimization of new servers platforms related to SAV, Altiris and Print Servers. Actively collaborated with Six Sigma Green Belt Team in strategically planning and facilitating print cost reduction project resulting in $2M savings.

 

December 2006 to June 2007 

Puerto Rico Federal Credit Union

Resoluci n Street #0000 xxxxxx xxxx , xxxx , xxxxx 00000
PO Box 12011, San Juan, P.R. 00922-2011

Hours per Week: 40+

Salary: $45K per annum

Supervisor: Orlando Ramos;  787-749-0500; May be contacted

Information System Manager

Spearheaded full-scope creation and development of entire IT department, from new infrastructure design and implementation (ISA, Exchange, AD, File Servers, Print Servers) through documentation/policies and procedures development. Ensured system integrity by implementing ITIL service support management and security management (firewalls, IDS, IPS servers logs etc.) strategies.

Concurrently applied sharp administrative skills toward developing department documentation ranging from logistic and strategic plans to budgets. Partnered with internal and external auditors in conducting complex audits.

 

January 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Hours per Week: 40

Salary: $34K per annum
Supervisor: Phillip Weil; 787-633-0025; May be contacted)

Information System Consultant

Contributed IS expertise toward actively consulting in and supporting broad-range projects with key banking industry accounts including Santander, BPPR and Citibank as well as pharmaceuticals industry leaders such as IPR Pharmaceuticals, ABBOTT, GlaxoSmithKline, and BMS, primarily focusing on collaborating as a team member in implementing client help desk departments.

 

 

Yyyyyy x. yyyyyy                                                                                  Page 3 of 3

 

Progressed from help desk support to Security Administrator during IPR Pharmaceutical project, assuming accountability for administrating and implementing security on files servers, print servers and domain policies as well as managing firewalls and IDs rules and PKI certificates.  Successfully developed proactive security documentation, policies and procedures.

 

Education

Universidad de Puerto Rico-Bayam n, PR

Degree:   Bachelor s Degree in Computer Science

Earned: August 2010

Credit Hours: 178

 

Certifications/Credentials

 

ITIL Foundation Certificate in IT Service Management

CompTIA Security +

Cisco  Certified Network Associate 

Citrix Certify Administrator 

Microsoft Certified Professional

Microsoft Certified System Administrator

Microsoft Certified System Engineer

EC-Council Certified Ethical Hacker

 

Specialized Training

 

IBM Main Frame  z/OS  TSO/E

Implementing a Microsoft Windows Server

Implementing and Administering Windows Directory Services

Installing, Configuring, and Administering ISA Server

IT Service Management

IT Project Management                                    

Mortgage Ware TC 

Technical Skills

 

Microsoft Windows Systems (95, 98, ME, NT 4, 2000 Pro, 2000/2003 Server,  XP Pro, Vista);

Microsoft Office (97, 2000/2003, 2007 & XP); MS Project 2000 & 2003; MS Visio; Exchange Server;  ISA Server; Active Directory; Windows Security; SMS;  Altiris; Citrix Metaframe XP; Mortgage Ware TC; Veritas 9.1 & 10.0; Symantec Corporate Antivirus 9.1 & 10.0; SQL Server 2000 and 2008; Basic Scripting Techniques; VMWARE Server

 

Languages

 

Bi-lingual Fluency: English and Spanish