yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com

 

career objective

results-driven, solutions-focused and detail-oriented team player desiring a challenging and progressive labor relations role within a dynamic and successful company.

 

profile

 

ø  offer over 26 years of solid and progressive experience, including expertise in employee training and analysis.

ø  experience managing troubleshooting procedure, including investigations, analysis, and contract disputes.

ø  proven ability to prepare detailed reports, evaluations, and solution plans

ø  ensure employee compliance with policies, procedure, and industry regulations to achieve company goals.

ø  specific expertise in developing and administering training programs to both management teams and general personnel.

ø  dynamic communication, presentation, negotiation, and relationship management skills.

ø  capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic client services interaction.

ø  skillful at performing independently or within a team to exceed all operational goals and objectives.

ø  technical expertise in minitab, wordperfect, microsoft office, baan, business objects, pc miler, and mcleod.

 

~ key achievements ~

reduced the number of shipping upgrades by 100%.

streamlined the return goods process from a 14 day to 1-2 day backlog.

reduced the cost of poor quality caused by backorders by $1m annually.

designed and developed the first training programs for coopervision distribution.

professional experience

 

logistics manager ryder logistics                                                                                                                                      2005-present

• successfully assist in the reduction of xerox transportation costs utilizing six sigma methodology.
• manage broad scope of operations, from negotiation strategies, contract interpretation and analysis of business processes to company logistics.
• consistently ensure delivery of quality customer service vital to sustaining and growing new business relationships.
• responsible for data preparation for quarterly business reviews.

 

business analyst coopervision                                                                                                                                                2003-2005

• effectively developed and monitored kpi s and management reporting tools using six sigma methodology to reduce the cost of poor quality.
• managed operational activities including providing monthly report-outs to executives, monitoring freight shipments, identifying and reporting deviations.
• efficiently implemented warehouse management system solution.

 

logistics trainer coopervision                                                                                                                                                   2002-2003

• effectively designed, developed, and delivered staff training and actively collaborated in human resource operation functions such as new hire orientation, team building, diversity training, evaluating performance, training analysis and task analysis.
• successfully developed course materials to implement dynamic written and verbal communication skills.

 

training specialist rg&e ginna nuclear training center                                                                                                 1990-2001

• efficiently coordinated and led all aspects of general employee training, respiratory training, fitness-tor-duty training and self contained breathing apparatus training.
• responsible for administering detailed post-training evaluations, training analysis, task analysis, and exam analysis.
• successfully developed course handbooks, exams, workbooks, training videos, and powerpoint presentations.

 

~ additional key experience ~

staff accountant rg&e corporate tax department, corporate office                                                                        1988-1990

administrative specialist rg&e ginna nuclear power plant                                                                                               1982-1988

professional education

 

bachelor s degree in organizational management roberts wesleyan college                                                                         2003

black belt six sigma                                                                                                                                                                                2003

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a labor relations capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a strong background in employee training, negotiation, presentation, and communication skills. i have effectively applied my skills and knowledge toward a career with your company. to complement this background, i offer a bachelor s degree in operational management.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy