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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
career objective
results-driven loss mitigation specialist eager to apply dynamic business development, communication, and relationship building skills toward actively supporting the employer in optimizing sales and profits
profile
ø offer three years of progressive mortgage industry experience, with expertise in customer service, loss mitigation, title review, staff supervision and development, and regulatory compliance
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø actively consult with clients to define optimal solutions for resolving financial issues; work closely with borrowers, investors, insurers, brokers, and all involved parties to modify loan terms as necessary
ø successfully steer all aspects of daily activity; sharp business acumen and solid background in developing departmental policies, standard operating procedures, and staff training programs
ø effectively identify and capitalize on opportunities to penetrate and develop markets in highly competitive environments; demonstrated ability to succeed despite unstable market conditions
ø strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø dynamic communication, presentation, negotiation, and relationship management skills
ø ensure compliance with all corporate policies and government regulations
ø fluent in spanish; sharp technical proficiencies including ms office (word, excel, powerpoint), ms publisher, lotus notes, and as/400
~ key achievements ~
- in recognition of outstanding performance, steadily progressed within landsafe to attain position responsible for managing operations of 40-member loss mitigation team, including training, performance evaluation, audit reporting, and customer service
- granted recognition and financial bonus for excellent performance from senior vp of insert company
- recipient of insert company s star search award for exceptional training skills
- awarded student nutrition employee of the year (2001) by wylie independent school district
professional experience
landsafe, richardson, tx 6/06 c present
loss mitigation workflow coordinator (insert date c present)
loss mitigation supervisor (insert dates)
loss mitigation workout negotiator i (insert dates)
insert name of company, richardson, tx 2/06 c 6/06
title update specialist
countrywide home loans, richardson, tx insert date c 2/06
loan administration support tax procurement
wylie independent school district, wylie, tx 8/01 c 8/06
student nutrition manager (8/04 c 8/06)
student nutrition cook (8/01 c 8/04)
harris teeter inc., charlotte, nc 7/00 c 12/00
customer service representative
education
collin county community college, plano, tx 2005 c present
studies toward insert type of degree - b.s./a.a.s./b.b.a, etc. in business administration
texas bible college, lufkin, tx 2003 c present
correspondence studies toward insert type of degree in christian education
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