Solutions-focused Operations Manager eager to offer 15+ years of progressive cable ad sales and IT support experience, as well as talents in driving business growth, building top-performing teams, coordinating large-scale projects, and delivering world-class customer service, toward maximizing an employer s bottom-line results.

 

 

         Integral leader with a proven track record for conceptualizing cost-effective, state-of-the-art solutions to meet critical goals.

         Out-of-the-box thinker who effectively plans, prioritizes, and manages diverse IT tasks within deadline-driven environments.

         Ambitious self-starter who offers a thorough knowledge of the cable advertising industry and maintains positive vendor relations.

         Excellent communicator who seamlessly interfaces with all business representatives and clientele through to executive-level.

         Achieved Corporate Team GEM Award ( Going the Extra Mile ) for Comcast Spotlight in 2007.

 

 

SQL Server Deployment   SQL Query Development   Server Hardware Maintenance

Capital / Expense Management    Short- / Long-Term Goal Planning    Desktop / Laptop Hardware Support

Team Building / Training    Novar Software Applications    Novar Database Structure (SQL)

 

Regional Technical Operations Manager / Regional IT Manager / IT Manager

 

         Apply dynamic leadership talents toward directing efficient and effective delivery of technical resources, including evaluating and regulating run rates performance levels to ensure maximum billing opportunity and seamless operations processes at all times.

         Improve business productivity by saving $100,000+ in annual expenses through cable modem and VPN deployments.

         Recruit, train, develop, and manage a high-caliber, multi-directional technical staff to achieve superior, customer-focused support of IT, traffic, and billing project management, as well as providing key VOD technical support as required.

         Create custom reports and queries to reduce department manpower hours of data entry, manipulation, and processing.

         Play a vital role in building and sustaining profitable operations by serving as Project Manager for the targeted integration of multiple MSO partners to create the state-of-the-art Nashville Interconnect.

 

Software Support Engineer

 

         Utilized broad scope of industry and IT knowledge to provide onsite installation and training of Novar Traffic & Billing and Ad Manager 20 / 20 software, including delivering advanced onsite hardware and network troubleshooting as necessary.

         Served on a proactive Quality Assurance Team to develop new features and modules, along with contributing strong communication skills toward facilitating telephone support of customer traffic and billing software challenges.

 

Traffic & Ad Sales Office Manager / Installation & Service Technician

 

         Optimized organizational efficiency by directing daily, weekly, and monthly traffic and billing processes and procedures, including managing accounts payable / receivable activities, and handling 6-8 daily work orders for in-home cable installations.

         Compiled Master Tapes and Dubs for Adcart Tape-Based Insertion, and troubleshot cable services via on-call work status.

 

Operations Specialist

 

         Successfully supported military operations by reaching E4 / Specialist rank within 3 years of service, including proficiently maintaining responsibility for battalion s computer assets and receiving Honorable Discharge status after 8 years of active duty.

         Recognized for job performance excellence with a prestigious Army Achievement Medal.