yyyyyy x. yyyyyy

6019 forest view road, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

career objective

 

enthusiastic, quick-learning, and detail-oriented team player desiring a challenging and rewarding business support / administrative role within a dynamic and successfully progressive organization.

 

career profile

 

ø  offer over 10 years of combined experience in various operational support and administrative roles, including expertise within sales, business-to-business relations, accounts receivable, and customer service capacities.

ø  demonstrate outstanding proficiencies in comprehensive pricing and product support, contract amendments, freight release issues, payment discrepancy resolution, and rate quoting activities.

ø  demonstrate dynamic prioritization and time management abilities, as well as quickly identifying and resolving daily problems in a proactive and productive manner while maintaining exceptional professional work ethics.

ø  capable of staying focused and maintaining a calm demeanor in high-pressure situations while contributing diplomatic and objective customer / client services and a consistently commendable work ethic.

ø  proficient at seamlessly blending strong decision-making abilities with solid leadership attributes, successful interpersonal relationship-building techniques, and exceptional written / verbal communication skills.

ø  able to successfully perform independently or within a team-based environment to exceed all administrative goals and objectives while maintaining utmost operational confidentiality.

 

professional experience

 

ø  contribute superior administrative, sales, and negotiation skills toward the accurate and effective processing of contract amendments within a worldwide steamship transportation company, as well as actively responding to and qualifying customer inquiries related to operational rates and / or service offerings.

ø  successfully resolve high-level customer-oriented quotation and rate issues to facilitate organized and productive bookings and cargo releases, along with serving as a necessary company information liaison to assist customers with cargosmart application needs.

ø  effectively monitor and communicate urgent market developments and trade directives to account executives and management personnel to ensure the optimal completion of all operational targets.

 

ø  efficiently performed various evening and weekend administrative activities, including answering a multi-line telephone system, maintaining an organized filing system, effectively reconciling all accounts, accurately preparing evening bank deposits, and courteously greeting clients upon entering the facility.

ø  dynamically instructed 15 high-energy preschool classes per week, as well as addressing individual ability levels of all children, and consistently instilling within students the desire to think, create, and learn.

 

ø  directed the overall effective collection of all export-oriented ocean freight payments within a global maritime transportation company, including actively verifying rate accuracies by proficiently cross-referencing client services contracts as required.

ø  performed all essential client- and account-based records updates and rate errors calculations within an excel database, while communicating with clients to resolve any freight invoicing concerns and / or discrepancies to guarantee exceptional levels of service at all times.

 

ø  successfully organized and completed all outgoing wire transfers for a high-profile international financial organization serving both individuals and businesses.

ø  accurately and efficiently transmitted confidential securities instructions via a wire format, along with optimally maintaining all additional operational practices to ensure a seamless organizational process.

 

education and computer skills

 

bachelor of arts in psychology and sociology                                                                 eureka college

 

proficient in microsoft office (word, excel, powerpoint, outlook) / firefox / internet explorer