Resume Writing ?
The Following Text Is An Unformatted Professional Resume Sample
From The Writers At Resumes Guaranteed


ORDER YOUR OWN LETTER-PERFECT, JOB-WINNING RESUME AND IT WILL BE COMPLETED AS SOON AS YOU NEED!
Click HERE!



yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

results-driven individual eager to contribute broad scope of experience in operations management, staff supervision, project administration, technical training and customer service in a challenging assignment.

 

career profile

ø  long-term, successful service and operations management experience.

ø  proven project manager and coordinator.

ø  demonstrated leader and developer of technical and non-technical teams.

ø  well-versed in planning/implementing advanced training initiatives.

ø  drive achievement of ambitious revenue objectives in highly competitive market places.

ø  establish and facilitate successful safety, recycling and technical writing methodologies.

ø  knowledgeable in iso 14001 certification.

ø  record of progression to assignments of increasing responsibility.

ø  consistently meet/exceed challenging business development objectives.

ø  proven accomplishments in building market share and recognition.

ø  notable facilitator and communicator.

ø  well-organized multi-tasker with strong detail orientation.

ø  b.a. and a.a. degrees.

 

technology skills

blackberry, oracle poweruser

 

professional experience

ricoh business systems, washington, dc                                                                                  2004 - present

service supervisor (2008-present)

      promoted to direct and track workflow of southern maryland team.

      ensure service key performance indicators are achieved on a consistent basis.

      oracle poweruser for operational support training to mid-atlantic region.

      facilitate blackberry and oracle training for up to 75 technicians.

      upgrade kpis 10% by aiding technicians adjust car stocks, establish customer calling procedures and training.

      improve accuracy of car stock cycle count by 25%.

 

associate branch service manager (2004-2008)

      recruited to oversee daily operation of washington branch dispatch call center.

      trained staff in new software and procedures, improved workflow for local and remote technicians, and coordinated with contractors and building managers to provide facilities maintenance.

      served as branch safety manager/environmental manager while directing solution engineers and customer trainers.

      implemented and trained staff in new automated dispatch system software and forklift operations.

      reduced department headcount by 50% while increasing workflow.

      developed emergency action plans and coordinated with department managers to correct safety hazards.

      increased revenue from network services by 75% by revising service request procedures.

      developed recycling procedures, policies and training for washington branch s iso 14001 certification.


yyyyyy x. yyyyyy

page two

 

 

 

mcgraw-hill/continuing education center, washington d.c.                                                        1980 c 2002

director of education (1997-2002)

       promoted to directorship due to outstanding performance.

       directed daily operations of instruction, development and publication departments.

       effectively contracted with outside authors and temporary employees.

       provided leadership/mentoring for staff of 15.

       planned and implemented operational budget of $7.5mm.

       lowered operational budget spending by average of 7.5% monthly.

       increased company sales by $5mm per year by introducing new courses ahead of schedule.

       initiated and launched instructional teams that increased graduations rate 100%.

       rolled-out new work process which increased revenues and slashed refunds.

       designated to serve as member of executive committee.

       ensured meaningful customer service to students with equipment technical problems or special needs training.

       managed instructional help desk for nri students.

       coordinated with outside vendor to develop extremely successful continuing education center web site.

       authored and utilized wed-based, paper-based and computer-based training material.

 

 

other experience

prior to 1997, employed by mcgraw-hill/continuing education center in several prominent capacities: product development manager overseeing all new/existing mechanical and electronics courses at cec, preparing business plans and increasing sales, establishing and maintaining course development schedules and training instructors; senior technical editor writing, editing and revising training material for mechanical and electronic courses, preparing course structure, performing qc and developing business plans and production schedules; technical editor writing, editing and revising lesson materials for mechanical courses, and instructor answering nri student calls and letters, helping students with lessons and hands-on training, and performing technical evaluations of training material.

 

 

 

education


almeda college and university, boise, id

bachelor of arts, liberal arts

 

vale technical institute, blairsville, pa

associate of arts in specialized technology

 

 

 

 

 

 

 

<< Previous           Back to Sitemap           Next >>

Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!

Click HERE!