career objective                              

results-driven leader eager to contribute dynamic management, business development, and interpersonal relation skills toward actively supporting a progressive organization in optimizing operational and financial performance

profile                                                

ø  offer numerous years of global project management experience with expertise in directing major offshoring initiatives from inception through completion

ø  facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; track project progress and provide ongoing status reports and recommendations

ø  develop outsourcing plans and actively supervise project implementation; extensive experience with transition management, process mapping, quality assurance, standards compliance, and reporting

ø  coordinate geographically dispersed cross-functional teams throughout project lifecycle; strategically plan workflow and human resources for optimal coverage while containing labor costs

ø  dynamic communication, presentation, and relationship management skills

 

~ technical proficiencies ~

ms project ~ ms office (word, excel, powerpoint, access, outlook) ~ sharepoint ~ adobe photoshop ~

oracle ~ hummingbird ~ html ~ dhtml ~ xml ~ javascript ~ flash ~ clearcase ~ fireworks ~ interwoven ~ ms nt ~ iis ~ unix ~ jcl ~ dos ~ os/mvs/jes2 ~ foxpro ~ wylbur ~ lotus 123 ~ xywrite

professional experience                

datamatics global services, inc.                                                                                                2007 c present

business relationship & transition manager

• execute a broad range of functions for this leading information technology and business process outsourcing services company; coordinate presales, pricing and billing, requirements definition, sow preparation, process mapping, documentation, and training
• establish key customer  relationships and liaise effectively with senior management, staff, and stakeholders to ensure accurate and timely transfer of client business functions and processes
• direct outsourcing process from start through finish; hire and train offshore delivery teams, actively track performance and oversee budget administration, investigate and resolve issues, and provide ongoing client support

 

lexisnexis                                                                                                                                1986 c 2007

global program manager c global supplier management (2004 c 2007)          

• in recognition of outstanding performance, steadily progressed within company to attain ultimate position responsible for  steering all aspects of lifecycle for international supplier outsourcing; worked on major projects including case law and headnote  editing, municipal code creation,  document clean-up, and neptune statutory processing
• saved $8m in operational costs through detailed interdepartmental  process mapping and improvements that increased efficiency and overall organization
• expertly identified and qualified suppliers, placed bids and selected most capable partners, drafted sows and implementation documentation, tracked performance, and maintained extensive database with information regarding cost, quality, and contact information for 300 suppliers; prepared information feeds for socially responsible supplier initiatives group

 

continued

yyyyyy x. yyyyyy                                                                                                                                                                   page 2

 

quality software engineer c editorial operations global resourcing (2002 c 2004)                                         

• successfully served as project manager and implementation lead for domestic and overseas code review in statutory data conversion organization; advised senior management on cost controls and strategies including reallocating work offshore
• pioneered key procedural integration initiatives for multiple locations; introduced code review process, ensured adherence to quality standards, followed implementation efforts, and  delivered qualitative feedback and performance analysis reports
• drove cross-site/organization project to develop intranet  for editorial and processing operations; managed six specialists in site development and design, created templates, authored training materials and support plan, and coordinated 50-person committee

web developer / webmaster c global eservices & epd (1997 c 2002)  

• selected to lead cross-site team in lexisnexis intranet and lexis-nexis.com strategy development and site design; additionally created shepard s customer service internet site and lexis publishing s office services site
• ensured server security and structural compliance, conducted trainings and provided user support, launched customer service portal product site, and implemented standardized content management system

citations scheduling manager, shepard s publishing organization (1995 c 1997)

editorial department, shepard s publishing (1986 c 1995)                                                                                 

education                                           

university of phoenix                                                                                                                1997

bachelor of science in business management / information technology

 

pikes peak community college                                                                                                 1989

associate of applied science in communications

 

~ professional development & certifications ~

candidate for pmp certificate, project management institute                                                      2009

pmbok skillsoft project management curriculum                                                                       2007

offshore cultural training                                                                                                          2003 & 2006

outsourcing road show                                                                                                            2004

certified internet web professional, knowledge alliance                                                            2001

insert name of or location web marketing conference                                                                 2001

certified internet web (ciw) design & e-commerce                                                                     insert year

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include extensive project management experience, with a solid record of developing and implementing cost-effective outsourcing solutions to meet business needs.  i excel at identifying and addressing project requirements, building and leading top-performing on-site and remote support teams, and overseeing compliance and quality assurance efforts.  my unique blend of technical proficiencies and interpersonal relations has consistently proven instrumental in my success at completing major projects on time and achieving superior levels of client satisfaction.  to complement this background, i offer a bachelor s degree in business management / information technology, and am a current pmp certification candidate. 

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

yyyyyy x. yyyyyy