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yyyyyy x. yyyyyy
0000
xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
driven business professional seeking a challenging position in management, where expertise in retail supervision, team development, and customer services will prove instrumental to company success.
career profile
a results-oriented manager with experience in business operations, client services, and employee supervision. in-depth expertise in transforming non-performing stores to performance-profiting branches by expanding sales by 50%. strong hands on knowledge of generating high retail sales, reducing shrink, writing policies, and resolving delinquent accounts. dynamic communication, presentation, negotiation, and relationship management skills; trained employees to improve monthly delinquency account status average by 80%. proven ability to lead and motivate team members to ensure success. track record for ensuring quality customer service vital to sustaining business and client accounts. skillful at performing independently or within a team to exceed all operational goals and objectives. strategically orchestrated and designed credit authorization call center to ensure quality customer service.
technical expertise
ms office suite, as 400, lotus notes, 6110 ccm, basic office equipment, acd phone systems, jd edwards, fiserv, and cisco call volume monitoring.
professional experience
credit authorization manager friedman s inc. 2004-2008
- responsible for assessing customer credit profiles, handling credit troubleshooting, opening new accounts, and authorizing cedit line increases.
- assist vp of credit, operations, and other cross functional departments in gathering data and material to design and establish a credit authorization call center that could support 652 stores through out the us in granting credit for the organization.
- effectively hire, train, and develop 14 financial associates; cross train staff in customer service, skip tracing, mail return processing, fraud detection, bankruptcy process/procedures, payment process/procedures and credit bureau.
divisional collections supervisor friedman s inc. 2003-2004
- successfully organized divisional collections center to service 3 states in the south central division; managed 3 in house collectors and supervised 43 field sites employees.
- consistently processed and resolved delinquent accounts for bankruptcy and merchandise recovery retrieval.
- proficiently prosecuted p&l writes offs in small claims court.
store manager friedman s inc. 2001 c2003
- responsible for business operations, including sales, inventory, shipping and receiving, pricing, merchandising, collections, customer service issues, house call collections and associate scheduling.
- effectively trained associates in credit grants, collections, and client services, resulting in 80% increase.
store manager prime time rentals/rentway 1997 c2001
- successfully supervise merchandise ordering, collections, showroom arrangement, pricing and tagging of merchandise, and all new hire training of account managers.
- consistently processed weekly collections on delinquent accounts and repositions to ensure company success.
education
courses in business selma university selma, al
us patriot act certificate of completion
simplifying knowing your customer certificate
yyyyyy x. yyyyyy
0000
xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in management and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include employee development, retail supervision, and customer services. i have effectively applied my leadership skills and operations knowledge toward a successful career in management. to complement this background, i offer strong team development, mentorship, and supervisory skills.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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