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career objective
results-driven manager eager to contribute superior team leadership, administrative, and organizational skills toward actively supporting the employer in optimizing bottom-line profitability and customer satisfaction
profile
ø extensive operational management experience with expertise in facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train and manage top-performing support teams
ø demonstrated record of effective organization, prioritization, and time management; consistently achieve critical deadlines while maintaining high quality standards
ø dynamic communication, presentation, and relationship management skills
ø motivated team player equally effective in independent and collaborative environments
ø strong technical proficiencies including quickbooks and microsoft word / excel / outlook; type 65 wpm
professional experience
cosmo prof, honolulu, hi 2003 c present
store manager / assistant manager / sales associate
- in recognition of outstanding performance, steadily promoted to current role as store manager entrusted with oversight of all aspects of day-to-day operations
- train, schedule, and lead highly productive team of sales staff and ensure they provide top-tier customer service
- expertly manage weekly inventory, ordering, and merchandizing to continually offer a wide selection of professional salon products
- accurately perform back office functions including banking and administrative duties; open and close store in line with strict corporate standards
fantastic sam s regional office, honolulu, hi 2000 c 2003
warehouse manager
- successfully supported deliveries to all 22 statewide locations by efficiently and accurately processing all orders on a daily basis; additionally handled accounting for the hawaii warehouse
- performed regular inventory counts, ordered and received weekly shipments, and processed special orders from individual stylists to ensure stores maintained appropriate levels of supplies
- cultivated long-standing relationships with new and existing clients
borders books and music, honolulu, hi 1997 c 2000
caf barista
- provided excellent customer service and served as a cashier in a fast-paced environment
- maintained a clean and sanitary environment at all times; additionally assisted with food preparation as necessary
~ community activity ~
advocate, hawaiian humane society
volunteer, life foundation
member, ewa beach assembly of god
education
leeward community college, honolulu, hi 1998 c 1999
liberal arts studies
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