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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Client Services Professional
Client-Focused Professional with expertise in business analysis, process management and business growth strategies eager to apply skills involving strategic productivity and efficiency best practices to the success of a well-positioned company.
Loyalty/Retention Client Relations Productivity Analyses Customer Service |
Conflict Resolution Productivity Increases Policy Research Communication Protocols |
Procedural Efficiency Studies Mentoring & Coaching Organization Development Labor Management / Cost Control |
Qualifications Profile
Ø Strong analytical background with the ability to work independently on multiple projects with specialized experience in client delivery programs, information management, financial analysis and budgetary planning, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.
Ø Comprehensive understanding of the sales, marketing, and advertising arena due to advanced practical training.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.
Ø Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Ø Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
Ø Technology savvy and proficient in multiple software platforms and applications.
Functional Competencies
Ø Redesigns existing operating procedures by analyzing and identifying areas for improvement.
Ø Approach problems from a reductionist standpoint and breaks down to find solutions.
Ø Obtains and manages customer/client requirements per needs analyses.
Ø Manage and direct diverse teams in a cross-functional manner to ensure information sharing and resource collaboration.
Ø Possesses strong organizational and analytical skills.
Ø Highly adaptable in quickly changing technical environments.
Ø Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
Ø Develop expert plans of action according to specific financial and client needs, both expeditiously and effectively.
Professional Career Track
JPD Financial 2003-Present
Account Manager 2009-Present
Maintained comprehensive management and oversight of client accounts.
Researched policies and regulations in regards to questionable issues as they applied to certain problems.
Managed training programs for new customer service representatives.
Analyzed and identified the impact of changes on the policies and procedures.
Resolve challenges pertaining to various client service and retention areas and responsibilities.
Prepared guidance and procedures, and coordinated implementation of such guidance.
Audit Supervisor 2005-2009
Managed group of 7-15 Outbound Callers by maintaining fast, accurate service and ensuring all client issues and/or questions are resolved expeditiously.
Adhered closely to company standards related to resolution of client needs.
Mentored and supervised Outbound Callers and Auditors to recover credits for various Fortune 500 Companies.
Checked Telemagic filters daily for logging and documentation accuracy.
Designed and executed workflow processes for new employees.
Trained and developed new and existing employees by motivation and coaching techniques.
Conducted performance appraisals and analyzed Aged Trial Balance Reports.
Earlier Experience
- Auditor, JPD Financial Consultants
- Outbound Caller, JPD Financial Consultants
- General Manager, Pizza Hut
- Delivery Specialist, Capitol Honda
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