Results-driven Senior Management Executive eager to contribute expertise in Business Development, Operations Management, Fiscal Administration, and Human Resources toward collaborating with a progressive organization in optimizing bottom-line performance.

 

 

Proficiency in all aspects of multi-unit operations management including P&L, staff development and leadership, team-building, business plan development, customer service, and vendor relations. Significant human resources background including hiring, training, motivation, performance appraisals, discipline, and mentoring personnel to achieve management roles. Devise administrative and operational procedures to standardize and expedite workflow, elevate staff productivity, and reduce expenses. Meticulously monitor fiscal status to optimize profitability, cost control, competitive positioning and budget compliance. Keen organizational, interpersonal, forecasting, problem solving, and communication skills.  

 

Selected Achievements:

 

         Increased profit margin by 142.5% in 2009 over previous year and by 56% in 2010 over 2009.

         Boosted incremental sales by average of 20% each year from 2006 to 2010.

         Slashed customer dissatisfaction by 51.8% from 2006 to 2008.

         Heightened Customer Experience Index (CSI) to rank consistently above company average; placed in top 15 out of 84 locations from March to July 2010, and placed 4^th in May 2010 and 3^rd place in June 2010.

         Increased profit margin 139.6% in 2009 over prior year and 86.4% in 2010 over 2009.

         Ranked among top 10 for CSI  out of 84 locations in 2009 and 1^st place in August 2009.

         Championed efforts to decrease expenses by 21.3% from 2005 to 2006.

         Considerably decreased customer dissatisfaction by 26.4% in 2005.

         Successfully grew profit margin by 268%+ in 2004 over 2003.

         Orchestrated efforts to decrease expenses by 13%+ in 2004 over prior year.

         Generated $77M+ in 2005 with 13.5% profit margin by distributing average fleet of 6,125 vehicles throughout 18 locations.

         Strategically reduced customer dissatisfaction by 49.1% in 2004 over prior year.

         Awarded and recognized for achieving top 10% fleet growth nationwide as former branch manager for Enterprise Rent-A-Car.

 

 

Dollar Thrifty Automotive Group, numerous locations, 2001 to 2010

General Manager C Ontario and Palm Springs, CA; Palm Springs International Airport      (2009 to 2010)

         Spearheaded full spectrum of business operations inclusive of business plan development, corporate and regulatory compliance, profit maximization, staffing, employee relations, and customer service.

         Applied dynamic leadership talents toward hiring, training, coaching, supervising and directing personnel.

 

Continued

 

 

 

Yyyyyy x. yyyyyy C Page 2 of 2

 

Professional Experience continued

 

         Frequently review all business expenses including occupancy costs, personnel costs, operating costs and vehicle disposal costs to identify areas for expense reduction.

         Participated on transition team for two Thrifty Car Rental locations in 2007 and 2008.

         Maintained annual average of $5.6M in revenue with 3.4% profit margin in 2009 and 20.8% in 2010.

         Contributed strong focus on customer service excellence, high-impact marketing, and quality assurance to increase incremental sales by 31.3%.

 

General Manager C LA/Ontario International Airport         (2006 to 2010)

         Directed, motivated, supervised and empowered six managers and 35 hourly employees.

         Grew market share by 3%+ while overall market fell 24.9% and arriving passengers fell 30.8%.

         Leveraged Lean approaches to streamline processes and procedures and reduce expenses by 10%.

 

City Operations Manager C Las Vegas, NV        (2005 to 2006)

         Exercised sharp organizational skills to direct efforts of eight managers and 230 hourly personnel.

         Steered full-scope operations from staff training and development, to vendor relations and contract administration.

         Demonstrated solid financial acumen and prioritization skills in performing revenue management, expense control, property and maintenance management, and fleet distribution.

         Created and administered Manager in Training Program for LAS operation and delivered management development training at corporate headquarters, exhibiting outstanding public speaking and presentation abilities.

 

General Manager C Kansas City, MO     (2003 to 2005)

         Combined exemplary operations, customer service, financial and planning expertise to control costs, maximize profits, navigate marketing and promotional efforts, and maintain a productive workplace climate with satisfied staff.

         Administered management training to selected program participants at corporate headquarters.

 

Fleet Manager C Phoenix, AZ    (2001 to 2003)

         Proficiently drove business operations inclusive of staff training and development, staffing, cost control, property maintenance, fleet management, and vendor relationship management.

         Distributed average fleet of 1,800 vehicles while maintaining average utilization of 86.4%.

         Effectively reduced fleet costs by 17.4% over two years.

                                   

                   

 

Prior Background:

 

Automatic Data Processing, Lenexa, KS, 2000 to 2001

District Manager

 

Enterprise Rent-A-Car, various cities, MO, 1995 to 2000

Branch Rental Manager

 

 

Bachelor of Science Degree, Northwest Missouri State University, Maryville, MO, 1994