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career objective
results-driven hotel manager eager to apply sharp business acumen, team-building and staff development skills, and depth of industry knowledge toward supporting the employer in optimizing operational and financial performance
profile
ø offer numerous years of hospitality management experience, with expertise in directing multi-unit operations, overseeing new location openings and conversions, and turning around underperforming properties
ø facilitate client-focused , service-oriented environment vital to maximizing guest satisfaction and retention
ø proactively monitor industry trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets
ø establish standard operating procedures in line with corporate goals; manage forecasting, budget planning and administration, vendor negotiations and procurement, and financial reporting
ø strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; recruit, hire, train, and manage all levels of personnel to grow within the company
ø dynamic communication, presentation, negotiation, and relationship management skills
~ key achievements ~
completed 19th successful hotel opening with the new homewood suites by hilton; directed all pre- and post-opening activities, including oversight of construction, budget planning and project financing, development of sales and marketing plans, inspecting fixtures and offering for quality and compliance with brand standards, and hiring and training all levels of staff
played an integral role in re-branding and conversion of quality hotel philadelphia airport with 308 rooms and 6,000 sq. ft. of meeting space; worked closely with property owners, hotel management, and unionized employees to improve across-the-board performance
achieved significant gains in all areas of operations at quality hotel c increased sales index from 45% to 105%, implemented cost controls resulting in $500k in annual savings, redesigned restaurant menu and staffing plans to drive profitability, boosted guest service scores from 46 to 82 within 6 months, and maximized all indices on str report over competitive set
proficiently managed 15 acquisitions, 8 conversions, and daily operations for multiple hersha hospitality hotel brands and locations throughout the central pennsylvania region, including marriott, courtyard, residence inn, fairfield inn, hilton garden inn, hampton, homewood suites, sleep inn, mainstay, quality hotel, comfort inn, holiday inn, holiday inn express, and sheraton properties; additionally served as an advisor regarding the sale of four properties
traveled extensively to hersha hospitality properties as task force general manager to train and support management teams, and present lectures on harassment prevention, diversity, and hotel policy
granted hersha most valued employee award for two consecutive years (2006, 2007) and recognized for dramatically increasing staff and management retention levels
expertly managed all day-to-day activity at two distinct extended stay america hotel properties in the immediate vicinity of philadelphia international airport; achieved 44% increase in sales in first year by working closely with management staff to actively control variables affecting p&l and establishing customer service program
brought on board at checkers drive-in restaurants to manage transitional period for the philadelphia and new jersey region following new franchisee takeover; increased sales revenues by 50% in one year, introduced new corporate policies and increased standards, and developed and implemented highly effective management training program
successfully drove all aspects of operations for roosevelt s pub, including sales and marketing, procurement and vendor negotiations, inventory management, menu design, and recruiting, training, and managing 20-member team
increased annual sales revenues at roosevelt s pub by more than 233% to $1m through strategic marketing, targeted advertising, and innovative promotional campaigns
in recognition of outstanding business success, selected to serve as a guest lecturer and business model at wharton school of business, university of pennsylvania
as owner of management operations plus, provided advice on opening new ventures to leading food and beverage, convenience, and hospitality companies; clients included domino s pizza, cosmo s pizza, cumberland farms, perkins restaurant, rally s hamburgers, gulf muffler shops, mobile gas stations, days inns, wingate hotels, and residence inn
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professional experience
homewood suites by hilton, philadelphia, pa 2009 c present
opening director
holiday inn / wyndham gardens, philadelphia, pa 2008 c 2009
general manager
hersha hospitality management, harrisburg, pa 2005 c 2008
area manager / regional trainer
extended stay america, philadelphia, pa 2002 c 2005
general manager
checkers drive-in restaurants, new jersey & pennsylvania 1999 c 2002
area director
roosevelt s pub, inc., philadelphia, pa 1994 c 1999
director of operations / owner
management operations plus, philadelphia, pa 1984 c 1994
director of operations / owner
education & credentials
certified hotel administrator (cha)
train the trainer certification
restaurant accounting and controls, restaurant seminar institute
business management, state university of new york at albany
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