Hospitality Manager

Marketing ~ Sales ~ Business Development ~ Guest Relations

yyyyyy x. yyyyyy

Ø  Offering over a decade of success in the hospitality industry, including recent management experience

Ø  Excel in defining, developing and implementing targeted marketing and sales strategies to capture new business, expand market penetration, diversify revenue streams, and drive sales and profit growth

Ø  Driven leader who effectively hires, trains, develops, and directs high-performance teams focused on building sales and delivering world-class guest services

Ø  Effectively manage budgets and administrative operations

Ø  Solutions-focused problem solver with exceptional communication and interpersonal relation skills

Ø  Fluent in German language

 

~ Career Highlights ~

Ø  Selected to transfer to San Diego in order to head up new West Coast Marketing Program

Ø  Launched In-House program instrumental to creating new strategies and channels for competitive market leveraging and sales growth

Ø  Received Sapphire Award for generating over $1M in business

Ø  Ranked #1 in Guest Services; awarded company shares for highest level of positive guest feedback

Ø  Rookie of the Year, 2002

yyyyyy x. yyyyyy

 

Marriott Vacation Club C Scottsdale, AZ/San Diego, CA                                                  2002-Present

Marketing Program Director, San Diego, CA; 2005- Present

  Transferred to launch West Coast Marketing Program, with full-scope accountability from concept and development through execution and ongoing direction

  Successfully create new channels and tools, including capitalizing on participating in high-profile, and lead team of Sales Executives in expanding market penetration and revenue streams through strategic marketing and sales of product; additionally hire and schedule staff, deliver training in sales and guest services and conduct routine evaluations to ensure attainment of performance goals

  Strategically plan, allocate and administer program budget to maximize use of resources, control costs and boost profits

  Concurrently sell vacation packages to meet personal quotas

Guest Relations Coordinator, Scottsdale, AZ; 2002-2005

  Introduced new program vital to driving sales growth and resulting in numerous performance awards

  Steered sales gallery desk operations; coordinated tours with sales executives to generate business

  Proficiently managed high-volume phones, data entry and administrative functions

yyyyyy x. yyyyyy

 

Bachelors Degree, International Business, University of Arizona in Tucson Arizona; 2002

 

Management and Hospitality Training, Marriott Corporation

Certified Strengths Finder Coach, Gallup University

yyyyyy x. yyyyyy

 

Volunteer, Local Homeless Shelter