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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

 

announcement#:     2008-374-at

position:                    veterans service representative, dept. of veteran affairs

 

ksa responses

 

factor 1:


ability to interpret and analyze material and make well-justified decisions from the analysis.

 

throughout my career, which has been primarily focused on leadership positions, my ability to effectively interpret and analyze complex policy, reports and operational issues has been vital to succeeding in building a progressive career.

 

in my current position as field services unit supervisor with georgia department of labor, i routinely review detailed reports and documentation in order to generate critical information impacting overall operations.  i effectively interpret the data and use it to define inefficiencies as well as successes and then apply findings toward developing and implementing targeted policies and procedures instrumental to boosting productivity, efficiency and quality of field operations.  i also closely monitor and review staff decisions in order to ensure crucial regulatory and procedural compliance as well as assure achievement of goals. 

 

prior to my current position, i served with the department as a disabled veteran s outreach program (dvop) specialist, with responsibility for assessing, identifying and applying varied agency/program policies, procedures and guidelines to optimize diverse aspects of operations.   i further demonstrated a talent for effectively identifying, analyzing, troubleshooting, and resolving client issues and concerns related to case management services.  in support of program development, i also analyzed target markets and defined and executed strategic marketing initiatives instrumental to achieving dvop s mission of maximizing services to the community.

 

over the course of my military career, a key focus was on training and development programs, requiring that i continually assess program effectiveness, analyze and define training needs across all levels of personnel, and use my findings to effectively design and facilitate superior programs relevant to diverse facets of military operations.

 

 

 

 

page 1 of 4

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ksa 1 continued

 

while senior operations manager and operations manager with the us army, 1991-1993, i was also relied upon to cost-effectively plan, allocate and administer a $15m annual training budget as well as a $5m equipment budget.  this demanded that i apply advanced critical thinking and analytical skills toward determining strategies for optimizing use of financial resources while ensuring achievement of objectives.

 

 

factor 2:   

 

skill in writing that reflects organization of subject matter and support for your  position and conclusions.

from 2003-2005 i served as senior curriculum developer with vinnell corporation, with responsibility for the effective training and development of national guard school officers in support of national guard military school training initiatives.   i applied my dynamic writing skills toward developing and authoring curriculum addressing a broad scope of subject matter.  while there, i successfully created quality materials supporting new equipment training and school training programs targeted toward force integration and training standardization within the saudi arabia national guard training base.

 

from 1999-2003, i served as training and development manager/senior instructor with the u.s. army at ft. bliss, tx, where i was responsible for overseeing a team of 10 writers in developing  course materials.  this required that i apply advanced writing, proofreading and editing skills toward thoroughly reviewing all materials for accuracy and content as well as recommending all changes required to ensure high quality, relevancy and effectiveness of written materials.  similarly, prior to promoting to the senior position, i served as a training and development specialist/instructor, where, again, a key responsibility was to develop training manuals providing complex information in a manner that could be comprehended by broad populations as well as supporting educational materials and multimedia visual aids.

 

 

factor 3:

 

ability to effectively communicate orally.

 

with over 20 years experience as a trainer and instructor, i have clearly demonstrated dynamic communication and presentation skills as well as an ability to effectively articulate a diverse range of topics and motivate audiences.  as senior curriculum developer with vinnell corporation, 2003-2005, i contributed my strong communication skills toward coordinating and supporting national guard school officers in providing military school training.  while training and development manager/senior instructor,

yyyyyy x. yyyyyy                                                               2008-374-at ksas c page 3 of 4

 

ksa 3 continued

 

training and development specialist instructor, senior personnel manager, and personnel manager with the us army, 1993-2003, one of my primary responsibilities was to deliver both senior-level and military personnel training, development and instructional programs covering a wide range of subjects.  during this time, i instructed a 5-week senior level training course for the senior training institution, providing classroom and hands-on coursework in areas ranging from operations, supply system and leadership to promotions and supervisory responsibilities.  in personnel management and operations management capacities, including at senior levels, i effectively planned, developed and presented individual, crew, section, and organization-level training programs.

 

with consistent supervisory and leadership responsibilities, i have continually exhibited a talent for providing quality leadership through proactive communication in

directing personnel, collaborating with stakeholders and advising senior personnel.  in my present position as field services unit supervisor with the georgia department of labor, i apply my sharp communication skills toward successfully directing staff in providing services.  while serving as a dvop specialist, 2006-2007, i routinely consulted and coordinated with federal, state and local program representatives in facilitating employment opportunities and assistance for qualified armed force veterans and their spouses.  i also directly interfaced with and consulted clients in defining needs, providing expert advice and resolving issues related to our services.  in various personnel and operations management capacities with the u.s. army, i provided military staff counseling that was instrumental in motivating personnel as well as ensuring their welfare, and resulted in optimizing performance, job satisfaction and retention.

 

to complement this, i offer extensive, ongoing personal development focused on training, which incorporates a high volume of communication-related topics.  personal studies have included global career development facilitator, small group instructor training, senior training, and instructor training courses.

 

 

 

factor 4:

 

ability to effectively work with others in a team environment.

 

i offer an extensive military background that served as a solid foundation for acquiring and developing the skills to thrive in a collaborative teamwork environment in both leadership and support capacities.  i have taken that experience and applied it toward building a government career, where teamwork is crucial to achieving objectives.  as an example, while serving as a dvop specialist with the georgia department of labor, i

 

yyyyyy x. yyyyyy                                                               2008-374-at ksas c page 4 of 4

 

ksa 4 continued

 

was a key member of the clayton career center s employment services team, providing quality employment services to disabled veterans and their spouses.   in addition to co-facilitating initiatives internally, i effectively forged vital external collaboration with federal, state and local program representatives.   additionally, i proactively partnered with program representatives in designing and executing targeted marketing strategies to ensure optimal penetration of target markets.

 

in personnel and operations management positions with the u.s. army, i promoted and facilitated teamwork environments in overseeing as many as 117 personnel.  further, i worked closely with senior-level management in addressing personnel issues and was relied upon to provide expert advice and recommendations on boosting personnel and operational performance.

 

 

factor 5:      

 

ability to determine priorities and successfully balance conflicting demands.

i offer an ma in business and organizational security management, which i believe should prove instrumental in effectively prioritizing and balancing operational components.  further, in assuming increasing responsibilities over the course of my career both with the military and, more recently, the government, i have consistently exhibited advanced skills in strategically planning, prioritizing, coordinating, and steering operations to maximize results.   i offer the successful leadership background required to productively balance simultaneous projects and conflicting demands as well as rapidly respond to unexpected situations. 

 

in my current position as field services unit supervisor with the georgia department of labor, i am responsible for continually assessing operations, prioritizing objectives and analyzing staff decisions to ensure we are delivering quality field services while simultaneously adhering to changing policies, regulations and goals. as a dvop specialist with the department, i was responsible for effectively identifying, developing and applying agency and program policies and procedures to meet existing, emerging, projected, and unexpected demands vital to achieving our objectives. 

 

as a trainer and instructor, i applied strong analytical, prioritization and organization skills toward identifying and addressing training needs to meet changing requirements of military personnel in support of emerging, and often conflicting armed force missions. i also applied strong strategic planning, critical thinking and prioritization goals toward effectively managing budgets, controlling expenditures, evaluating staff performance, and devising marketing programs.

 

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