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James E. Socha

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000-1968
abc@xyz.com

 

Executive Profile

 

 

 

 

 

 

 

 

KEY TRANSFERABLE

Competencies

 

 

 

Key

aCHIEVEMENTS

Veteran IT Support Manager

A results-driven, customer-focused, articulate and analytical Technical Support/Management Professional who can think out of the box .  Strong in design, process, and problem solving skills. Proficient in numerous hardware and software platforms as well as database analysis and design. Skilled in developing business plans, development policies, requirements specifications, user documentation, and architectural systems research. Strong written and verbal communications. Interested in a challenging technical career in an IT support and leadership environment.

 

 - System Architecture               - Vendor Relations                - Help Desk Support   

 - Software Development          - Data Analysis                        - Customer-Oriented

 - Technical Support                   - Systems Integration           - Asset Management

 - Process Improvement            - Project Management         - Technology Integration

 

 

Ø  Successfully implemented Electronic Health Record (EHR) system as well as designed new data center for entire facility resulting in increased productivity and reduced overhead costs.

Ø  Created and maintained budgetary control policies of IT department and consistently kept costs lower than targeted goals by at least 25%.

Ø  Effectively managed a staff of 4 technicians and led the team to produce higher than expectations.

Ø  Successfully converted entire company E-Mail system to Lotus Notes Exchange resulting in more efficient communication protocols. 

Ø  Strategically supported 900+ users nationally and assisted them in quickly resolving potential problems thus minimizing operational risks.

Ø  Created workflow processes designed to reduce costs and increase document viability.

 

 

 

Technology Competencies

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Specialized Applications

 

 

Ø  Implements software development life cycle policies and procedures.

Ø  Able to reduce IT costs for organization by at least 30% through in-depth knowledge of efficiency best practices.

Ø  Manages and supports multiple projects.

Ø  Integrates internal and external components for successful deployment.

Ø  Tests new components and bug fixing.

Ø  Obtains and manages customer requirements.

Ø  Maintains systems by monitoring and correcting software defects.

Ø  Writing technical and operational documentation expertise.

Ø  Works closely with other staff, such as project managers, graphic artists, systems analysts, and sales and marketing professionals.

Ø  Consults clients/colleagues concerning the maintenance and performance of software systems and asking questions to obtain information, clarify details and implement information.

Ø  Problem-solving to meet the needs of the project

Ø  Possesses strong organizational and analytical skills.

Ø  Highly adaptable in quickly changing technical environments.

 

 

 

 

HARDWARE

SOFTWARE

Phone System 75 & Definity G3 PBX

Multiple Versions of Novell

Octel 200 Voicemail

Windows NT 3.51, 2000, 2003, 2008 & 4.0 Servers

Mitel Phone System

Windows 98, NT, 4.0, 2000, XP Stations

Repartee ACD (Automated Call Distribution) System, Active Voice (Voice Mail)

Lotus Notes and Client Software

AS400 Models 320, 620, 720

MS Outlook 98, 2000, 2003, 2007

Compaq, IBM, Dell, and other Servers

MS Exchange 5.5, 2000, 2003

3COM 3300 Switches and Hubs

Cc:Mail

Shiva LAN Rovers & VPN Gateway

MS Office 97, 2000, 2003, 2007

Cisco Routers (2501 & 7000)

SQL 7.0

 

 

Professional

Experience

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Education & Certifications

Family Christian Health Center                                                                                     2005-Present

Position: CIO/IT Director

 

- Primary responsibilities include: comprehensive management of IT department, staff supervision and leadership, vendor agreement negotiations, design, implementation, and support of various technology systems, HIPPA compliance, as well as budget creation and enforcement.

 

Standard Parking                                                                                                              2002-2005

Position: Technical Support Manager

 

-Primary responsibilities included: comprehensive management of Technical Services Group, support of user expansive user-network, staff management and leadership, maintenance and support of 3Com hubs, switches, and Cisco routers, telephony and voice mail systems management, as well as vendor negotiations as needed.

 

Field Container LP                                                                                                             2001-2002

Position: Corporate Network Manager

 

- Primary responsibilities included: multi-site network infrastructure support, database and PC support, as well as budgetary and Help Desk planning and integration.  

 

White Hall Jewellers, Inc.                                                                                                 1998-2001

Position: Technical Services Manager

 

- Primary responsibilities included: management of AS400 operations, Technical Services Group supervision and leadership, as well as Corporate Help Desk Support.  Also responsible for documents and policy creation, telecommunications support for organization, as well as day to day operational duties as required. 

 

National Cattlemen Beef Association                                                                           1997-1998

Positions: Network Manager

 

- Primary responsibilities included:  LAN/WAN connections for multiple offices, installation of routers, voice and data T1 lines, comprehensive phone system integration and set-up, supervision of technicians, as well as various documents creation and troubleshooting protocols.

 

Ø  AAS -  Management         

Ø  AAS -  Marketing

Ø  Associates C General Studies

Ø  Help Desk Management Certification

Ø  Mainframe Operations Certification

 

 

 

DATE

 

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

            Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for a STATE POSITION position. I offer several years progressive advancement in systems integration, support, and management in the technology sector, most recently as a Chief Information Officer and IT Director.  I am skilled at increasing performance through operational and procedural efficiency practices.  I have worked as a technical expert in various forms within the software and technology industry so I am accustomed to managing others as well as developing and implementing best practices models to increase efficiency and revenues.  I offer several years of formal training as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions to company growth. 

            I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is on the cutting edge of the technology sector.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Sincerely,

James E. Socha

 

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