career objective                              

bilingual account manager eager to contribute depth of knowledge in the factoring industry along and exceptional customer service skills toward supporting the employer in optimizing financial performance

profile                                                

ø  offer 10 years of progressive customer service and operational management experience, with expertise in the factoring and import/export arenas

ø  provide excellent service for existing customers while expanding client base; manage key accounts, develop niche markets, administer major contracts resulting in high-revenue transactions

ø  conduct detailed reviews of complex financial information to asses risk, determine credit limits, identify fraud, and provide top-tier account servicing

ø  monitor industry trends and developments to effectively identify and capitalize on opportunities to penetrate and develop markets

ø  ensure compliance with all government laws and regulations as well as corporate policies

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  fully bilingual in spanish / english; sharp technical proficiencies including ms office (word, excel, powerpoint, outlook) and factor sql

 

~ key achievements ~

• successfully manage a portfolio of 60 nationwide clients and purchase more than $500k in receivables per day for interstate capital corporation
• drive all aspects of factoring transactions for interstate capital corporation, including verification, due diligence, fraud detection and screening, major customer service, maintaining credit limits, approving and releasing funds, collections, invoice review, contract and p.o. review, contract renewal, and loss mitigation
• in recognition of outstanding performance, quickly progressed within environmental management services of texas to attain managerial position entrusted with comprehensive oversight of 20-member team and a broad scope of operational and customer service responsibilities
• reviewed existing business operations at environmental management services of texas to develop and implement cost-reduction programs and process improvements that increased customer satisfaction
• expertly coordinated incoming/outbound international hazardous waste shipments and diligently maintained detailed records for environmental management services of texas;  extensive knowledge of  epa, tceq, semarnat, and profepa regulations
• accurately prepared a/p and a/r, monthly reports, sales quotes, customer contracts, and shipment paperwork for mexican / american customs approval
• achieved exceptional sales figures and provided superior customer service to a bilingual client base as a sales representative for west telemarketing

professional experience                

interstate capital corporation                                                                                                                 2006 c present
account manager

environmental management services of texas, inc.                                                                                2000 c 2006
operations / office manager (12/00 c 3/06)
sales support / customer service (3/00 c 12/00)

west telemarketing                                                                                                                               1999 c 2000
sales representative

education                                           

el paso community college                                                                                                                  1997 c 1999

general studies

 

~ professional development ~

hazardous materials training
notary public c state of texas