driven, client-focused leader with m.s. in direct and interactive marketing degree eager to explore

versatile opportunities where proven management, sales, customer service, and team building skills

can combine toward actively supporting a successfully progressive employer in maximizing profits.

 

profile

 

ø  demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving daily organizational problems in a proactive and productive manner while maintaining high-quality standards.

ø  contribute precise problem-solving proficiencies, sharp troubleshooting abilities, exceptional interpersonal relationship-building talents, and excellent written and verbal communication skills to any environment.

ø  expert at performing independently or within a team to exceed all operational objectives.

ø  capable of staying focused and maintaining a calm demeanor in fast-paced, high-pressure situations while exhibiting diplomatic customer services skills and a commendable work ethic.

 

professional experience

 

ø  utilize superior management abilities to oversee production printing and comprehensive editing / proofreading of direct mail copy, along with preparing variable data mailings utilizing printshop mail applications.

ø  optimize organizational processes by performing effective troubleshooting of various types of production printing equipment instrumental toward achieving seamless operational procedures.

ø  liaise between senior-level management and couriers to successfully manage all incoming and outgoing shipments, including working with such high-profile companies as federal express.

ø  maximize efficiency by proactively directing the timely fulfillment of all orders, along with maintaining responsibility for accurate inventory levels of marketing collateral to ensure consistently optimal business operations.

ø  effectively controlled over $50,000 in monthly operational budgets utilized toward the cost-effective purchases of office supplies, shipping, telecommunications, and miscellaneous services.

ø  strategically negotiated terms of office equipment leases and telecommunications contracts to concurrently strengthen vendor relationships and achieve win-win business situations, including handling the purchase of supplies, telecommunications, and office equipment for corporate / satellite offices and retail store locations.

ø  actively coordinated the development and maintenance of an innovative corporate website necessary toward ensuring maximum operational profitability and continued marketplace presence.

ø  led office expansion activities, such as electrical re-wiring and cubicle building efforts, along with efficiently troubleshooting and maintaining all office equipment and supplies.

ø  collaborated with senior-level management to proactively network with shipping companies, such as the united states postal service, federal express, and dhl.

 

ø  applied strong communication skills toward efficiently dealing with customer concerns via telephone and in-person, as well as effectively representing an exceptional image of the company to ensure a loyal consumer base.

ø  provided expertise in the negotiation, securing, and follow-up of technological-based sales, including actively assisting with a group-based increase in pc service center revenue by 200% during tenure.

ø  optimally aided customers by demonstrating a comprehensive knowledge of all company products and services, along with assisting pc technicians with basic diagnostics and repair reducing lead times.

 

education

 

master of science in direct and interactive marketing (projected august 2008)                            mercy college

 

bachelor of science in business administration (cum laude)                          colorado technical university

 

associate of science in economics (cum laude)                                                   draughon s junior college