Yyyyyy x. yyyyyy          2435 Van Buren Street, #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                        abc@xyz.com

                                               

Career Objective                             

Results-driven leader eager to contribute dynamic communication, team building and interpersonal relation skills toward actively supporting a progressive organization as a key staff member in customer service

 

Profile                                                

Ø  Offer approximately 20 years progressive experience in a wide array of environments with a comprehensive customer service background

Ø  Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability

Ø  Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing strategies to boost company leveraging in a saturated market

Ø  Bilingual in English and Spanish

Ø  Maintain a Florida Adjusters License & Florida Property and Casualty License

 

Professional Experience                

DMS Allstate Insurance - Hollywood, FL                                                                                     2008

Licensed Customer Service Representative

  Contributed dynamic customer service skills with full accountability for the effective administration of daily customer service skills, including educating clients and potential clients in general insurance issues concerning home, automobile, commercial and boat policies.

  Proficiently developed and executed financial and customer service strategies supporting enterprise-wide operations.

 

Verizon Wireless - Aventura, FL                                                                                      2007-2008

Sales Representative

  Spearheaded diverse sales related functions including prospecting new clients and lead qualification in order to sell mobile telephones.

  Provided superior customer service and troubleshooting activities in order to effectuate problem resolutions.

  Maintained accountability for achieving and exceeding monthly sales goals.

  Analyzed and reviewed work product and general operations to effectuate loss prevention issues.

 

Star Casualty Insurance Corporation - Miami, FL                                                             2005-2007

Sales Assistant Analyst

  Effectively planned, coordinated and facilitated sales function in order to optimize productivity, efficiency and quality, with strong focus on the delivery of superior customer service.

  Gathered new agent information, including financial data and maintained and updated information and client databases.

 

Prior experience

Verizon Wireless, Atlanta, GA                                                                                         2002-2005

Fraud Coordinator Identity Fraud Department

Sales Representative

Sprint Corporation, Atlanta, GA                                                                                      1999-2002

Sales Order Manager

Prudential Bank, Atlanta, GA                                                                                          1989-1999

Senior Banking Services Sales Representative- Bi-Lingual

 

Education & Professional Training                                                                      

Master of Business Administration: Major: Management, Saint Leo University, St. Leo, FL

Bachelor of Arts: Major: Criminology (Cum Laude), Saint Leo University, St. Leo, FL