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yyyyyy x. yyyyyy
1010 massachusetts ave. nw, #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
global accounts director / business development strategist
international accounts c client resolution strategies c financial analysis
results-driven senior global account executive eager to apply dynamic business development, account management and strategic marketing skills as well as solid understanding of company goals and offerings toward continuing to actively support high-volume growth at the international level.
global accounts management capital management p&l management financial reviews and analyses |
travel industry operations production & efficiency cost benefit analyses project management |
travel account management organizational management marketing strategies outsource management |
qualifications profile
ø strong technical background with the ability to work independently on multiple projects, with specialized knowledge of project lifecycle management, extensive data analysis, technical and functional aspects of infrastructure setup and compliance standards, crisis management related to client needs as well as integration processes to increase efficiency of technology systems.
ø extensive background in planning, developing, and implementing proactive client solutions.
ø effectively lead top-performing teams in concerted efforts to maximize company revenues.
ø excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
ø competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
ø consistently focus on ensuring development of efficiency best-practices.
functional competencies
ø manage technical and highly specialized projects related to human resources systems, client support, global accounts and financial processes.
ø proficient at building and maintaining environments to provide continuous support for internal and external customers.
ø skilled at managing multiple projects and leading teams in cross-functional, concerted efforts to increase company-wide revenues.
ø effectively manage and support staff relevant to specific projects in order to complete assignments on time and on budget.
ø act as primary point of contact during project implementations to ascertain timelines, resources, objectives and other necessary requirements.
ø possess thorough understanding of software development from requirement gathering to design to development to testing to deployment.
ø ensure delivery of superior customer service and high client satisfaction levels.
ø regularly schedule reviews and tracks progress of particular projects.
ø provide project leadership in order to achieve maximum production, including budget control, production timetable, status reporting, client/project team coordination, and quality assurance. .
ø adept at consensus building across departments to ensure timely project delivery.
select accomplishments
ø created global strategies to increase business which successfully yielded a 60% yoy increase of business within customer base. (sabre)
ø achieved sales objectives on a regular basis and increased customer base by 30%. (gatorgrip)
ø consistently built strong client relationships through excellent telephone presence, prompt responses, quick identification and resolution of problems, and provided accurate product information. (cruiseweb)
professional career track
senior global account manager, get there / sabre holdings 2007-present
main responsibilities included development of key executive level relationships within strategic global accounts ($20m+) to ensure overall customer satisfaction and growth of business base.
worked with development teams and project managers to consistently deliver relevant products and services within the travel technology industry.
partnered with sister companies to leverage technology, cross sell products, and provide an overall better account management experience for our customers.
global account manager, gatorgrip, inc. 2005-2007
main responsibilities included in-depth collaboration with customers on a daily basis as well as management of all aspects of global accounts.
developed and delivered presentations to customers and supported numerous business development initiatives.
contributed to the implementation of strategic planning initiatives and promotional strategies.
increased customer satisfaction levels within saturated markets.
researched and recommended new business opportunities within the territory.
experimental project manager, odyssea institut 2004-2005
main responsibilities included gathering market research and designing tactical implementation plans, budgets and roll-out schedules.
provided consultation to executive staff in proposal phase of possible repeat programs.
responsible for detail development of all new programs including but not limited to client transportation, housing and legal authorization needs.
initiated and coordinated all appropriate communications with internal departments and prospective clients and vendors.
effectively and persistently managed project details and time line schedules, while tracking progress.
managed implementation process of new projects while further monitoring progress and cost effectiveness.
group cruise specialist, cruiseweb, inc. 2003-2004
main responsibilities included following leads to sell and promote cruise packages.
utilized daily sales statistics, met with supervisor to identify needs and implement strategies to exceed both performance and production goals and earn incentives.
prepared, managed and monitored cabin/room blocks with attrition/deposit requirements while identifying ways to cross sell with other contract and room blocks in order to meet deposit and minimum attendance requirements.
additional experience
- rci / cendant, senior international sales counselor
- travel key account manager, tickets n travel
academic training
n b.s. c psychology, liberty university
n specialized training and certifications c numerous global distribution systems (sabre, apollo, worldspan, amadeus), certified travel agent (cta)
yyyyyy x. yyyyyy
senior global accounts manager
client resolution c staff leadership c problem solving
date
name here of recipient
name here of company
dear recipeint name:
recent research into company name prompted me to immediately update my resume for your review. based on my knowledge of this company, i am very interested in interviewing for state position you are seeking. i offer several years progressive advancement in key roles, most recently as a senior global account manager. i am skilled at all phases of planning, supervising, and execution of medium to large scale projects. i am particularly skilled at productions and revenue increases, working directly with all departmental resources, scheduling and process tracking, directing and leading staff, understanding project plans and specifications, and problem solving with minimal impact to the overall operation.
i have worked as a technical expert in various forms within this sector so i am accustomed to integrating into various cultures and environments. i am experienced at managing others as well as developing and implementing best practices models to increase efficiency and thus completion of projects on time and on budget. i offer several years of formal training and education as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions the projects to which i am assigned.
i am an exceptionally hard worker and consider myself a strong team player. my enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. i am also capable of assimilating into a new environment easily and feel that i could quickly become part of your team. i enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. i am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes. further i am open to discussing relocation if this should be a requirement.
after your review of my resume, i hope you will agree that this would be a mutually beneficial arrangement. i plan to call you early next week. at that time, i can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. please contact me sooner if you wish to talk before then. i look forward to speaking with you.
sincerely,
tyler andre
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