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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
career objective
results-driven manager eager to contribute expertise in steering customer-focused technical services toward actively supporting the employer in maximizing client satisfaction and revenue performance as a key team member
profile
~ key qualifications ~
field service coordination staffing, training, supervision project administration
major account management customer service/client relations business development
solutions-focused problem solving inventory control ordering/buying
budget administration operations management management reporting
~ achievement highlights ~
ø have steadily progressed with employer over course of 20+ years, illustrating value and dedication as a team member
ø successfully managing over 2k clients, with key accounts ranging from city of seattle, sound transit and t-mobile to amazon.com and overlake and swedish hospitals
ø achieved service excellence club 6 times (program phased out)
ø ranked top technician, 2 consecutive years
professional experience
ikon office solutions 1986-present
field service manager, 1993-present
technical support specialist, 1991-1993
field service technician, 1986-1991
currently direct a team of 20+ field technicians servicing over 12k ricoh, canon and hp machines for clients throughout the greater puget sound region
successfully drive sales, customer service and operations to consistently attain monthly goals
efficiently manage $500k inventory and cost-effectively administer $50k monthly parts and supplies budget
facilitate human resource functions including interviewing, hiring, training, evaluations, and vacation scheduling; use periodic evaluations to identify and address poor performance issues as well as foster a motivating environment through recognition of contributions to company success
strategically organize and assign workflow to maximize use of resources while ensuring prompt response to customer needs
conduct periodic account reviews and machine inspections for quality assurance and proficiently address and resolve escalated customer issues
education
associate in electronics, renton vocational technical college
management courses/seminars: applied concepts; coveys seven habits; interviewing and hiring; writing and presenting performance appraisals; code of ethics; sexual harassment training; managing performance; customer service courses
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