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yyyyyy x. yyyyyy  

                                                       0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com                      
                                                                                                                                 

 

career objective                              

 

results-driven manager eager to contribute expertise in steering customer-focused technical services toward actively supporting the employer in maximizing client satisfaction and revenue performance as a key team member

 

profile                                                

 

~ key qualifications ~

 

field service coordination                      staffing, training, supervision                project administration

major account management                   customer service/client relations          business development

solutions-focused problem solving        inventory control                                   ordering/buying

budget administration                            operations management             management reporting

 

~ achievement highlights ~

 

ø  have steadily progressed with employer over course of 20+ years, illustrating value and dedication as a team member

ø  successfully managing over 2k clients, with key accounts ranging from city of seattle, sound transit and t-mobile to amazon.com and overlake and swedish hospitals

ø  achieved service excellence club 6 times (program phased out)

ø  ranked top technician, 2 consecutive years

 

professional experience                

 

ikon office solutions                                                                                                        1986-present

field service manager, 1993-present

technical support specialist, 1991-1993

field service technician, 1986-1991

  currently direct a team of 20+ field technicians servicing over 12k ricoh, canon and hp machines for clients throughout the greater puget sound region

  successfully drive sales, customer service and operations to consistently attain monthly goals

  efficiently manage $500k inventory and cost-effectively administer $50k monthly parts and supplies budget

  facilitate human resource functions including  interviewing, hiring, training, evaluations, and vacation scheduling; use periodic evaluations to  identify and address poor performance issues as well as foster a motivating environment through recognition of contributions to company success

  strategically organize and assign workflow to maximize use of resources while ensuring prompt response to customer needs

  conduct periodic account reviews and machine inspections for quality assurance and proficiently address and resolve escalated customer issues

 

education                                           


associate in electronics, renton vocational technical college

 

management courses/seminars: applied concepts; coveys seven habits; interviewing and hiring; writing and presenting performance appraisals; code of ethics; sexual harassment training; managing performance; customer service courses

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