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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx (cell)

936-639-0696
abc@xyz.com

Country of Citizenship: United States

 

 

Vacancy Announcement:

 

 

Core Competencies

Operations Management, Administrative Operations, Fiscal Management, Human Resources, Training, Employee Development, Staffing, Supervision, Employee Relations, Customer Service, Client/Public Relations, Strategic Planning, Process/Policy/Procedure Development, Purchasing, Vendor Relations, Inventory Control, Quality Assurance, Communications, Public Relations, Marketing/Promotion

                         

Professional Experience

 

2006-Current

Lowe s Home Improvement Corporation

Lufkin, TX                                                                                                                                                                   

Store Manager

Promoted to steer operations of 114,000 sf store generating $30M sales volume and employing 140 team members. Recruit, train and develop top-performing internal and external management and support staff focused on delivering quality customer service and maximizing bottom-line profits.  Drive all facets of operations, from sales, customer service, marketing/promotion and merchandising to buying/ordering, inventory control, quality assurance, and management reporting.

Key Achievements

Attained end of Q2 performance goals, achieving 112% income and 103% sales to plan and ranking store as 23rd amongst 75 regional stores; FY 2008.

Successfully led store from negative income (86.4%) and sales deficit (92%) to achieve positive 102% in both income and sales to plan within 6 months of assuming store responsibility, FYE 2007; facilitated 3%  total store sales growth.

Effectively developed and instituted staffing practices, including associate development and promotion,  leading to 15% reduction in full-time staff allowing for ability to staff store on labor hours as needed and maintain payroll to plan while increasing average sales per customer by $2.30.

Strategically developed and implemented procedural standards reducing shrink/loss from 1.18% to .80%.

Steered store to achieve best inventory year span in past 7 years, leading to total store employee cash bonuses.

Scored 65/66 against regional average of 57 on past-year employee opinion polls, demonstrating dynamic, motivating leadership skills conducive to maximizing employee morale, job satisfaction and retention levels.

           

1989-2006

HEB Grocery Company

Store Director; 2000-2007

Directed operations of multiple stores over the span of 7 years, with a common goal of, and consistent track record in improving operational and financial performance. 

Demonstrated dynamic human resource management skills in effectively interviewing, hiring, training, and leading as many as 215 team members ranging from Service Directors, Assistant Store Directors and Department Managers to Grocery Managers, Inventory Control Managers, and Department Clerks.  Strategically planned, coordinated and assigned responsibilities to effectively utilize human resources and control payroll while meeting operational goals and customer needs.  Promoted a customer-focused, service-oriented and collaborative teamwork environment vital to generating optimal results.  Provided ongoing support and feedback as a hands-on-leader.

 

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Professional Experience continued

 

Proficiently prepared budgets and forecasts; held full P&L responsibility and continually monitored overhead, inventory, labor, and operating costs to ensure operations were within/under budget. Applied solid knowledge of finance and accounting practices toward effectively troubleshooting and resolving budget variances/discrepancies.

Diligently tracked payroll percentages, department percentages/fluctuations, profit levels, and inventory turns. Efficiently evaluated operations and key performance measurements to determine and implement targeted plans for improving bottom-line operational and financial performance.

Key Achievements

Lampasas Store:

In response to opening of competitive super center, recruited to assume accountability for store in order to achieve competitive leveraging, taking store from negative to positive performance within 6 months.

Drove weekly gross revenue from $410K to $490K while simultaneously reducing shrink from 1.49% to .24%; consistently achieved budget, income, sales, and gross profit goals.

Georgetown Store:

Spearheaded launch of new 87,000 sf super store, successfully generating over $1M in weekly sales within first month of operation and driving performance to attain #1 Ranking in region, with a 94.3% CSI.

Broad scope of start-up activities ranged from recruiting, hiring and training 215 team members, establishing standards of operation, defining product merchandising guidelines, and sourcing vendors to developing vendor bidding/estimating and purchasing practices, setting product receiving and quality assurance policies and determining competitive pricing structures.

Austin/William Cannon Store:

Held broad human resource management responsibilities including recruiting, training and leading 185 employees as well as related administrative functions such as managing time cards, sick leave, vacation, compensation/benefits, and temporary staffing requirements.

Substantially increased employee retention by instituting human development programs to promote from within, facilitating productive management/director meetings and proactively responding to and addressing HR issues impacting both company and staff.

Led store to achieve highest CSI rating in Austin District (92.3%) while concurrently growing sales to over $1M weekly and reducing shrink from 1.67% to .99%.

Assistant Store Director; 1999-2000

Progressed with company to direct staffing, training and employee/management educational training and professional development. Facilitated work environment that encouraged staff feedback and offered employee incentive programs, leading to enhanced performance, increased job satisfaction, and reduction in turnover. Oversaw merchandising, promotion, display, product presentation, and related activities vital to maximizing sales and revenue performance.  Effectively troubleshot and addressed performance and budgetary issues.  Actively collaborated in closing Lampasas store and reopening of new store.

Produce Manager/Service Director/Grocery Manager/District Trainer; 1989-1999

Steadily progressed with company over course of 10 years, assuming increasing responsibilities and authority in recognition of superior performance and contributions as a valued team member.  Selected to instruct training seminars for 2 Austin stores, including the largest HEB store in region. Proficiently designed/developed curriculum in compliance with and support of company regulations, guidelines and policies; routinely updated and authored employee/operational manuals.

Led management education/training programs in areas ranging from recruiting, screening,  interviewing and hiring top candidates, facilitating associate and manager training, conducting job evaluations, and EO/ sensitivity/diversity issues to full-scope/front & back operations, financial management/reporting, brand development, procurement, and customer service.  Further trained managers in matching service level to customer needs, developing processes to track service quality indicators, identifying problem areas and recommended actions/solutions, communicating purchasing/inventory problems, and building community relations through active involvement.

                       

Education

 

General Studies, Del Mar College-Corpus Christi, TX; 2 years

 

 

 

Yyyyyy x. yyyyyy                                                                                               Page 3 of 3

 

 

Specialized Training/Professional Development

 

Dale Carnegie

 

HEB Management Development Training, School of Retail Leadership, Diversity Training, Selecting for

Success, Conflict Management, Total Quality Management

 

Lowe s Management Training program, Lowe s Store

 

Awards

 

Numerous Excellence Awards throughout career

 

Skills

 

Languages:

Fluent, English and Spanish

 

Computer

Windows, Word, Excel, In-house Software Programs, HEB Intranet, Internet, Email

 

Additional Information

 

Willing to Travel

Willing to Relocate

 

 

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