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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

quality-focused mortgage, law, and administrative professional specializing in consumer finance, telecommunications, client relations, and operations support eager to maximize a progressive employer s success.  top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and customer satisfaction.  excellent communicator who can handle multiple assignments within deadline-driven situations.  ambitious self-starter who demonstrates superior attention-to-detail and sharp troubleshooting talents.  knowledgeable in all current resolution / pre-closing guidelines and policies.  holds bachelor of law degree.

 

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professional synopsis

 

mortgage grant review analyst

icf international (today s office professionals), fairfax, va                                                                                              2008 c 2009

 

         applied a broad scope of financial support experience toward administering pre-settlement advisory services / reviews of hud-funded mortgage grants for hurricane katrina and rita victims to include investigating insurance benefits, fema claims, and audits.

         utilized wide-ranging industry and professional services knowledge to manage up to 100 daily cases, along with assessing grant applications, advising applicants on an individualized basis, and disbursing funds in a timely manner.

         expertly examined federal grant cases allowing victims to rebuild, relocate, or sell homes to the state of louisiana.

         developed audit requirements and reimbursement processes to meet federal government, private contractors, and la state guidelines.

         reviewed loans in jira and egrant systems to determine issues resolution prior to final case review status.

         liaised between grant review management and team leads to provide high-quality feedback and analysis of application processes.

 

program specialist

covance health economics (ultimate staffing), gaithersburg, md                                                                                                 2008

 

         conducted insurance-based research instrumental in identifying 3rd party payments for pharmaceuticals.

         promoted support programs for prescriptions at drug costs to include analyzing patient needs to determine best products / services to meet key objectives, counseling individuals, and reviewing documents for critical research participation.

         classified patient-specific medical coding and evaluated benefits from clientele physicians and pharmacies, along with organizing medical correspondence to determine priority and assisting healthcare professionals, manufacturers, and insurance companies as necessary.

 

executive assistant / staff manager

jmi telecommunications, charlotte, nc                                                                                                                                      2006 c 2007

 

         optimized administrative processes by supporting senior-level management with projects / events and handling all travel arrangements.

         demonstrated strong leadership talents toward managing 5 top-performing employees in facilitating diverse business tasks.

         employed resourceful interpersonal relations abilities to assist customers with technical support and account management efforts.

         performed essential data entry and recordkeeping activities to maintain an organized business environment at all times.

         contributed solid analytical skills toward monitoring inventories / marketing materials and investigating / adjusting all discrepancies.

 

mortgage loan processor

countrywide home loans, charlotte, nc                                                                                                                                   2002 c 2004

 

         compiled fha / va loan application files, reviewed key conditions, and verified that data was complete and met established standards to include examining and processing all employment verification, mortgage titles, deeds of trust, and fha / va and hud documents.

         submitted mortgage loan application files for underwriting approval and subsequent approved loan files to mortgage loan closers, as well as maintaining detailed records of status / applications and authoring / distributing related correspondence for a 70-member staff.

         effectively dispatched all funded loans to corporate offices and scheduled loan settlements as required.

         drove business efficiency by conducting real estate property searches and networking among court systems, companies, and / or businesses to obtain property abstract reports, judgments, surveys, and appraisals.

 

customer service supervisor

mci world com, newport news, va                                                                                                                                               2000 c 2002

 

         strategically steered customer service success by finalizing and processing new service contacts to include delegating / evaluating the dispatch of 16 technical support representatives and sales personnel to customers requiring phone service assistance.

         facilitated account management efforts for payments / transactions among clientele and monitored all business communications.

 

additional professional roles held prior to 2000

 

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education

 

bachelor of law, corllins university                                                            associate of arts in criminal justice, ashworth college

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am eager to offer progressive mortgage, law, and administrative talents, as well as solid experience within consumer finance, telecommunications, client relations, and operations support capacities, toward maximizing your company s success.  i have proven myself to be a top-performer with the skill to make decisions which reflect positively on business productivity, corporate well-being, and customer satisfaction.  as an ambitious self-starter, i can also seamlessly prioritize and complete multiple individual and team assignments within deadline-driven environments.

 

to compliment my professional background, please note that i hold a bachelor of law from corllins university and an associate of arts in criminal justice from ashworth college.

 

most recently, as a mortgage grant review analyst for icf international, i applied my broad scope of financial support experience toward administering pre-settlement advisory services / reviews of hud-funded mortgage grants for hurricane katrina and rita victims to include investigating insurance benefits, fema claims, and audits.  within this role, i utilized wide-ranging industry and professional services knowledge to manage up to 100 daily cases, along with assessing grant applications, advising applicants on an individualized basis, and disbursing funds in a timely manner.  i also developed audit requirements and reimbursement processes to meet federal government, private contractors, and louisiana state guidelines.  as this is just a sampling of my impressive background, please kindly refer to my enclosed resume for additional professional experience.

 

you will find me to be a quality-focused team player who can contribute superior attention-to-detail and sharp troubleshooting talents.   in addition, i am proficient with all current resolution / pre-closing guidelines and policies, and pride myself on an ability to quickly learn and maintain up-to-date knowledge of diverse industry standards.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your organization.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

sharonda harris

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