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yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx

 

career objective                                           

results-driven operations manager eager to contribute dynamic strategic planning, organizational, and relationship management skills towards actively supporting the employer in optimizing performance

profile                                                              

ø  offer 15 years of progressive operations and management experience, with expertise in customer service, human resources, business planning, service delivery, and process improvements in the transportation arena

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; efficiently resolve escalated issues

ø  successfully recruit, build, train, and lead top-performing cross-functional support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  manage budget development and administration across multiple departments; proactively monitor trends and developments, identify and capitalize on opportunities to penetrate and develop highly competitive markets, implement cost controls, and design and streamline procedures

ø  drive safety management and regulatory compliance efforts; oversee facility, equipment, and fleet maintenance for maximum levels of productivity and safety

ø  sharp technical proficiencies including ms office (word, excel, powerpoint), peoplesoft, lotus notes, as/400, and web-based applications

 

~ key achievements ~

  • in recognition of outstanding performance and leadership, steadily progressed within company to attain present position entrusted with comprehensive oversight of one of the top 10 busiest terminals nationwide
  • successfully manage operational transition to and from annual peak season with up to 50% increase in daily volume at south houston terminal; oversee seasonal hiring increases for staff and contract drivers
  • led 12 managers and up to 120 contract drivers for the north houston terminal to achieve 99% service performance goal and meet all productivity targets within 6-month timeframe
  • effectively turned around underperforming beaumont terminal; increased morale and productivity through strategic restructuring
  • named product quality winner and senior manager of the year for the region and division in 2006

professional experience                            

fedex ground                                                                                                                                     1995 c present

senior manager terminal, south houston (2007 c present)

  • expertly lead a team of 16 managers, up to 120 employees, and 76 contract drivers in effectively managing an average daily flow of 20,000 c 25,000 packages at the second-largest terminal in houston
  • maintain full responsibility for p & l in a terminal generating more than $14m per year
  • direct facilities maintenance efforts and proper care of fleet with 75+ contract vehicles
  • hire and train warehouse and office staff; deliver performance reviews, merit wage increases, and internal promotions, additionally enforce disciplinary actions
  • achieve outstanding service quality index ratings for on-time service, complaints, loss, and damage; continually improve customer satisfaction levels
  • ensure full compliance with all dot and osha regulations; lead safety initiatives, manage safety programs, and train staff in work methods and loading techniques to minimize accidents and injuries

assistant senior manager, north houston (2006 c 2007)

senior manager terminal, beaumont (2004 c 2006)

pick-up and delivery manager, north houston (2002 c 2004)

sort manager, north houston (2000 c 2002)

operations coordinator, north houston (1995 c 2000)

education                                                          

university of houston, houston, tx                                                                                                       1995    

bachelor of business administration in marketing

 

~ professional development ~

osha & dot training ~ environmental compliance ~ storm water management ~ conflict resolution ~ diversity ~ ethics ~ leadership ~ presentation skills ~ quality assurance ~ respect ~ sexual harassment

 

yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in an upper management capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include 15 years of experience directing all aspects of operations and maintenance for high-volume, high-revenue fedex ground locations.  i excel at evaluating operations to develop and implement highly effective improvement strategies, and i have a demonstrated history of successfully revamping underperforming business units.  i have effectively applied my skills and knowledge toward business management, financial and budget administration, hr and restructuring, procedural overhauls, professional development and training.  to complement this background, i hold a bba in marketing and have completed substantive professional development trainings.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

 

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