yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

results-driven leader with multiple industry credentials and strong it background eager to offer talents in technical support, installations / upgrades, process improvement, team building / training, workflow prioritization, and client / customer relations toward maximizing a top employer s success.

 

profile of qualifications

 

         integral leader with a proven track record for conceptualizing state-of-the-art, cost-effective solutions to meet goals.

         top performer who provides continuous it improvements spanning a range hardware / software to boost efficiency, along with demonstrating solid abilities in close partnerships with executives and clientele / end users.

         ambitious self-starter who plans, prioritizes, and manages tasks within high-pressure, deadline-driven situations.

         out-of-the-box thinker who offers skill with web hosting automation systems such as cpanel, plesk, hsphere, cobalt, ensim, and windows, and contributes talents designing innovative client websites using html, flash, and photoshop.

 

professional synopsis

 

noc technician

 

         drive operations success by monitoring critical network elements and applications using multiple monitoring systems, including providing systems surveillance and ensuring proper validation, troubleshooting, and escalation of issues.

         utilize broad scope of it knowledge toward providing tier i support to customers via telephone and ticket support systems, along with performing routine maintenance activities (i.e. tape back ups, hardware / software upgrades).

         build and sustain it efficiency by performing windows and linux os installations, upgrades, patches, monitoring, tuning, and troubleshooting as necessary.

 

store manager

 

         applied dynamic leadership talents toward directing a top-performing staff, including recruiting, training, and mentoring solutions-focused team members to guarantee compliance with superior corporate retail standards.

         cost-effectively managed high-volume inventories by performing daily / weekly counts and processing shipments.

         handled p&l responsibilities while maximizing use of resources and meeting labor goals via economical scheduling.

 

technical support representative

 

         strategically steered delivery of results-driven technical support to a large-scale client base within all levels of a web-hosting environment, including utilizing and maintaining a comprehensive ticket support and telephone system.

         used basic shell command lines to assist in technical support issues, and performed basic service administration.

 

customer service representative

 

         contributed solid communication and interpersonal skills toward assisting customers within a fast-paced call center environment, including handling diverse billing and general sales questions and resolving minor technical issues.

         supported the creation of a new employee training program which was instrumental in streamlining staff development operations, and provided business support (i.e. spreadsheet updates, websites updates) as required.

 

additional guest services, customer specialist, & retail management roles held prior to 2005

 

certifications & technical summary

 

a+ certification (in progress)

 

ccent certification • network + certification (completed)

 

unix • linux • tcp / ip • rip • ospf • bgp • egp • command line • gui • home networking

html • microsoft office • microsoft access • visual basic • c++ • flash • infopath

cpanel • plesk • virtuozzo • hsphere • cobalt • ensim • sharepoint

ciscoios • ciscosdm • windows xp / vista / 7 • nagios

windows iis • active directory • exchange server

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am excited to build a rewarding career with your company, and am confident that my professional skills and industry credentials can help to achieve your objectives.  i can offer 5+ years of experience in tier i technical support; windows / linux os installations, upgrades, patches, monitoring, and troubleshooting; and process improvement, and am well-versed in all facets of team building / training, workflow prioritization, and client / customer relations.

 

to complement my background, please note that i am currently completing my a+ certification and hold additional ccent and network+ certifications.  kindly consult my enclosed resume for a detailed list of my technical proficiencies.

 

currently, as a noc technician for sago networks, i drive operations success by monitoring critical network elements and applications using multiple monitoring systems, including providing systems surveillance and ensuring proper validation, troubleshooting, and escalation of issues.  within this role, i use my diverse it knowledge to provide tier i support to customers via telephone and ticket support systems, along with performing routine maintenance activities (i.e. tape back ups, hardware / software upgrades).  as this is just a sampling of my job history, please kindly refer to my resume for additional experience.

 

you will find me to be a details-focused professional who can contribute a track record of organizing complex it initiatives, defining key requirements, and meeting targeted goals.  in addition, i can plan, prioritize, and complete tasks within fast-paced, deadline-oriented environments while streamlining it processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you, and thank you in advance for your consideration.

 

sincerely,

 

 

 

ted a. pierce