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tuan doxxxxxx yyyyyyyyyyyyy x. yyyyyy 3211 meadow stone court - charlottexxxxxx, ncxxxxxx 28273xxxxxx0000
xxxxxx xxxx , xxxx , xxxxx 00000
(980) 428-4083xxx-xxx-xxxx
tuando1814@yahoo.comabc@xyz.com
objective
proficient it professional
eager to contribute outstanding computer programming, installation,
configuration and user support expertise as well as strong project management
and communication skills toward actively supporting an organization in
maximizing performancxxxxxxe.
career profile
ø b.s., information technology.
ø cisco certification.
ø over
eight years of relevant it experiencxxxxxxe.
ø strong
focus on installation, maintenancxxxxxxe, testing
and troubleshooting of applications, hardware and telecommunications devices.
ø outstanding
capacity to develop and implement advancxxxxxxed
applications.
ø skilled consultant and advisor.
ø proven user support capacity.
ø record of
progression to positions of incxxxxxxreasing
authority and responsibility.
ø proficient in software, databases and operating systems.
ø background in installation/set-up and managing software updates, network set-up and peripherals.
ø strong focus on exceptional customer service, quality and meeting organizational objectives.
ø effectively interact with diverse groups and professionals at all levels.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
ø enthusiastic team player.
technology skills
tcp/ip, iso/osi, ethernet, token ring, vpn, udp, cisco asa firewall 5505, c, html, java, lan manager is it up (system monitoring), norton firewall and ghost, mcafee/norton virus protection utilities, track it, ms office suite, microsoft project and microsoft frontpage®, t-berd 224, sunrise test set, lan analyzer, volt meter, phone tester, platforms: microsoft windows® operating systems 95 and up, linux knoppix, unix
professional
experiencxxxxxxe
paetec,
charlottexxxxxx,
ncxxxxxx 2006
- present
central office/field technician
recruited
to conduct t1 and t3 facility acceptancxxxxxxe and pre-cut
testing.
effectively troubleshoot ss7 link with other carriers.
install and configure csu/dsu, mpls, frame and firewall cpe.
perform configuration, changing and loading of cisco and adtran configuration file.
effectively map channels on customer channel banks equipment of adtran and cisco (1481, 2811, 2600, 1800, and 1700) router.
aid voip setup of cisco 2431 iad and adtran 916 iad.
tasked to test/turn-up ds0, ds1, ds3, and oc 48 with multiple vendors (bellsouth, verizon, ctc, sprint, time warner, dukenet, and windstream).
evaluate and troubleshoot ss7 link and restore.
efficiently restore oss trunks, trunk groups in 5ess and santera softswitch.
tune and deliver customer pri, trunks, and data services.
assume responsibility to troubleshoot lucent 5ess and tekelec softswitch from alarm.
play key role in daily dacs facilities analysis.
conduct network/customer outage resolution.
administer site alarms on 5ess, dacs and environmental.
ensure network trunking reliability through facility, correcting facility and signal issues.
assess and manage digital cross-connect on tellabs 5500 and 5320 dacs
tuan doxxxxxx
yyyyyyyyyyyyy x. yyyyyy
page two
initiated development of test systems.
improve and implement management of production systems.
track and maintain monitoring software/hardware to ensure system availability.
detect and resolve systems outages.
develop, update and resolve tbs trouble tickets for customers, switches, dacs, facility and related issues.
petro
express incxxxxxx.,
charlottexxxxxx,
ncxxxxxx 2006
help desk
retained to deliver efficient remote end-user support with application/computer issues.
tasked
to configure/maintain all firewall and vpn accounts incxxxxxxluding
policies and rules.
successfully installed/configured manager store pc.
achieved connection to corporate network through secure vpn tunnel.
administered
remote desktop applications such as pc anywhere 10 and ultra vncxxxxxx.
coordinated with external partners/customers to resolve connectivity issues and deliver customer support.
effectively rolled out windows xp pro to over 60 corporate uses and 67 site locations.
achieved use of t1 connection for vpn tunnel.
network
telephone corp., charlottexxxxxx ncxxxxxx 2000
- 2006
field technician
brought into organization to support all aspects of telecommunications.
successfully
integrated voice and data, standards incxxxxxxluding
dsl, isdn and t1.
coordinated with multiple groups to facilitate development projects.
aided work on voice and data communications, coordination of telecommunication hardware and software upgrades.
developed documentation for telecommunications equipment and services for internal and external use.
originated documentation covering equipment inventory and central office work.
conducted
testing/assessment of hardware and software to determine efficiencxxxxxxy,
reliability and compatibility with existing system.
resolved product/service issues on a consistent basis.
complied with quality control guidelines/regulations set forth by osha, fcc and nec.
followed installation, technical, operations, safety and employee handbook guidelines.
gained expertise in routers (verilink, netopia and adtran), hubs, switches, terminal servers, csu/dsu's, multiplexers and modems.
was
adept in remote configuration, installation and maintenancxxxxxxe
of customer cpe equipment.
provided technical service/support during installation and commissioning of new or expanded systems.
facilitated testing/inspecting systems to meet local and national codes.
education
university of phoenix at charlottexxxxxx,
charlottexxxxxx
ncxxxxxx
b.s., information technology, 2008
gpa: 3.2
relevant coursework:
computer
and information processing, critical thinking and computer logic, project
planning and implementation, fundamentals of business systems and development,
programming concxxxxxxepts,
computer programming i and ii, database concxxxxxxepts,
database management systems, sql for business, network and telecommunication i
and ii, introduction to unix, visual basic, advancxxxxxxed
visual basic, windows networking, web programming i and ii.
continuing education c cisco certification
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