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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
experienced hospitality professional offering dynamic skills in financial oversight, customer service, food and beverage, p&l and sales eager to contribute to the success of a progressive organization in a comprehensive food and beverage assignment.
career profile
ø over 13 years of successful background in hospitality services industry.
ø solid experience in all phases of customer satisfaction and staff supervision.
ø record of progression to assignments of increasing authority and responsibility.
ø award-winning manager of the month on multiple occasions.
ø adept in recruitment, training and oversight of employee teams.
ø facilitate promotional planning and execution.
ø skilled in developing sales and marketing strategies.
ø provide in-depth, accurate revenue forecasting.
ø excellent capacity in prioritization, problem solving and effectiveness in fast-paced situations.
ø well-organized multi-tasker with exceptional interpersonal skills.
ø deliver outstanding administration on a consistent basis.
ø skilled in microsoft word, micros and e-time applications.
professional experience
renaissance hotel o hare (tishman corporation), chicago, il 2006 - present
director, outlets
oversee three-meal fine dining restaurant, room service, martini bar and starbucks for 362-room hotel.
ensure customer service, train and schedule staff of 25, assist with banquets and develop incentive plans.
indentify and implement quality, efficiency and cost-effectiveness changes, as well as maintaining alcoholic beverage budget.
maintain company standards, provide wine and menu knowledge, and supervise front desk operations.
ramada plaza hotel o hare (ctf hotels), rosemont, il 1997 - 2005
food and beverage manager (2001-2005)
managed food and beverage service in coffee shop, room service, sports bar & grill and fine-dining italian restaurant for 750-room hotel.
assisted annual budget preparation, developed and implemented promotions and reconciled monthly p&l.
supervised all departments at night, assisted banquets and participated in manager on duty program.
recipient of manager of the month award in 2003 and 2005.
assistant restaurant and bar manager (1998-2001)
recruited, trained and scheduled up to 50 employees and monitored and maintained liquor inventory.
developed strategies to increase average check size, f&b training manuals and customer service.
recognized as manager of the month in 2000.
food and beverage outlet supervisor (1997-1998)
coordinated between line staff and management.
operated in lieu of food and beverage manager when necessary.
prepared system of opening and closing outlets relevant to accounting department.
restaurant supervisor (1997)
responsible for daily operations of two restaurants.
exemplary performance resulted in promotion.
education/professional development
university of punjab, pakistan, bachelor of arts
basset training, train the trainer, tips, management training on property (mtop)
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a food and beverage assignment and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include a bachelor of arts degree, extensive professional training and development, and over 13 years of food & beverage, departmental, coordination, p&l, operations and leadership experience. to complement this background, i possess staff management, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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