yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

career objective

 

productive, quality-oriented team player eager to contribute exceptional administrative, client relations / customer service, and management skills toward optimizing the operations of a progressive organization.

 

profile

 

ø  offer over five combined years of solid experience within financial and administrative support capacities as well as substantial client relations / customer service expertise.

ø  apply sharp leadership qualities toward effectively leading a team of top-performing employees while contributing exceptional written and verbal communication skills.

ø  seamlessly blend intelligent business acumen and strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

ø  highly proficient in all time management aspects, including quickly identifying and completing daily priorities in a proactive and productive manner.

ø  capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction, both in person and via telephone.

ø  skillful at performing independently or within a team-based environment to exceed all operational goals and objectives.

 

professional experience

beltway title and abstract, crofton, md

settlement officer                                                                                                                  2007 c present

ø  maintain responsibility for successfully supervising personnel, optimally networking and marketing new clients, and beneficially resolving various customer concerns and complaints.

ø  successfully review and follow all lender-based instructions, including accurately inputting lenders, abstracts, titles, mortgages, creditors, liens, and / or judgment charges on settlement statements.

ø  balance and disburse escrow checks of over $500,000, as well as prepare all wire transfers and collect money owed from businesses and clients.

ø  profitably sell and issue all title insurance policies, along with efficiently preparing deeds, certificates of satisfaction, and power-of-attorneys.

ø  develop and conduct effective educational seminars for current and future clients while providing explanations of various property-based refinancing or purchasing documents.

ø  perform technical trouble-shooting with regard to various operational issues, as necessary.

 

processor                                                                                                                                    2006 c 2007

ø  effectively verified and accurately corrected confidential client information, along with regularly reviewing contracts, creating appropriate correspondences, and maintaining active dialogues with lenders, clients, and real estate agents.

ø  proactively spoke to various individuals and/or businesses to resolve any issues involving titles, including judgments, liens, and unreleased trusts.

 

administrative coordinator                                                                                                          2005 c 2006

ø  prepared all confidential client packages for lenders and creditors, created business-oriented correspondence, and maintained effective order and accurate accountability for over 500 client files.

ø  performed all mail distribution along with receiving and screen departmental visitors.

 

~ additional experience ~

 

administrative support (temporary), man power, annapolis, md                                               2004 c 2005

job title, coldwell banker residential brokerage, upper marlboro, md                                2003 c 2005

 

education and computer skills

 

extensive management information systems coursework                                       george mason university

 

proficient in title express / word / excel / powerpoint / access / cass works

 

~ maryland notary republic / title producer ~

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging and rewarding administrative, client relations / customer service support, and/or management role within a dynamic and growth-oriented organization, and am submitting my resume for your review.

 

i offer over five combined years of solid experience within financial and administrative support capacities as well as substantial client relations / customer service expertise, and am excited to pursue a progressive role within your company.  i pride myself on seamlessly blending intelligent business acumen and strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

 

in addition, you will find me to be a results-driven, solutions-focused and quality-oriented team player who is dedicated to supporting your operational goals and objectives.  i am confident that my sharp problem-solving proficiencies, team-building capabilities, and exceptional communication skills will prove to be incredible assets to your professional team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy