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objective

productive, quality-oriented professional eager to contribute extensive experience in financial services and retail service industries, as well as exceptional project management, business development and client servicing skills toward optimizing operations of a progressive <banking or retail> organization.

profile

ø  offer extensive experience in operations management, staff training/development and customer service.

ø  effectively develop and implement targeted action plans to maximize productivity, efficiency and profitability.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

professional experience

owner/operator - maaco collision repair and auto painting, fort myers, fl                                     2007-2009

  contributed dynamic leadership skills in managing all levels of employees, with full accountability for the effective administration of daily operations.

  built top-performing personnel vital to supporting enterprise-wide operations by strategically recruiting and effectively interviewing, screening and testing candidates.

  strategically coordinated workflow to maximize resources while controlling costs and meeting customer needs.

  conducted comprehensive review and analysis of current trends to define, develop and implement targeted strategies to maximize performance.

  spearheaded diverse administrative activities ranging from staffing, training and performance evaluation to workflow planning and policies/procedures development.

  increased customer satisfaction rate 97% and customer loyalty 85%, while increasing commercial accounts by 20%; promoted exceptional customer satisfaction by promptly resolving issues and preventing escalation.

 

sales / assistant manager - fred chall marine supply, freeport, ny                                     2003-2007

  exhibited leadership qualities in overseeing 10 staff members, with strong focus on optimizing productivity.

  trained employees, playing an instrumental role in the development of top performing team members.

  established critical contacts to increase client base, ensuring retention levels and client loyalty.

  successfully introduced new products into the retail operation.

 

proprietary trader - assent capital, llc, new york, ny                                                                   2002-2003

  met and/or exceeded monthly profit goals, and consistently surpassed each previous month s profits.

  successfully contributed to business development by using proactive prospecting techniques to identify new companies and trading strategies to optimize profits for clientele.

  applied sharp business acumen toward defining, developing and executing innovative ideas, including introducing new charting techniques and determining compatible companies.

 

orientation financial advisor - merrill lynch, new york, ny                                                            2000-2002

  demonstrated strong financial skills in executing trades in stocks, mutual funds, and bonds.

  opened new accounts and recommended optimum investment, fee accounts vs. commission accounts, checking accounts, credit cards, and different types of retirement accounts the firm offered.

 

prior experience

 

broker trainee - joseph charles and associates, boca raton, fl; 1999-2000

broker trainee - l.h. ross and company c boca raton, fl; 1999

broker trainee - gruntal and company c fort lauderdale, fl; 1998-1999

education

bachelor of science in business, concentration in marketing - lynn university, boca raton, fl

activities: marketing club c member; theta xi c founding father, vice president & treasurer

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date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

i am relocating to the southeastern florida area and currently exploring new <banking or retail> opportunities in miami.  i am interested in joining your team and to acquaint you with my qualifications, i am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as illustrated by the accompanying resume, i have a comprehensive background in operations management, business development and customer service.  from leading high performance teams and facilitating superior staff development to reducing operating costs and executing proactive revenue-generating processes/procedures, i have continually excelled in maximizing performance as a dynamic leader.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  to complement my experience, i offer a bachelor of science in business, with a concentration in marketing.

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

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abc@xyz.com

 

 

 

 

date

 

 

 

contact name

company name

address

city/state/zip code

 

 

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting (title of position applying for) position currently available with your company.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

 

as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my dynamic (list a few skills/qualifications relevant to the position) skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

sincerely,

 

 

 

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