Yvette Florian
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

Social Security Number:

Citizenship:

 

Vacancy Announcement:

 

 

CORE COMPETENCIES

 

Office Operations, Program Management, Financial Reporting, Accounts Payable/Receivable, Staffing, Operations Management, Hiring, Firing, Personnel Development, Program Analysis, Grant Writing, Budgeting, Supply Purchasing, Process Streamlining, Workflow Management, Production Load Management, Inventory Control, Multi-Discipline Coordination, Personnel Supervision, Report Production, Administrative Management, Regulatory Compliance, Grant Writing, Grant Management, Public Health Operations, Payroll, Team Coordination, Deadline Management, Process/Policy Development, Procedural Implementation, Communication, Organization, Multi-tasking, and Prioritization.

 

PROFESSIONAL EXPERIENCE

 

1/2009-Present

Senior Clerk

Osceola County Health Department-Dental

Kissimmee, FL

Hours per Week: 40

Salary: $30,000

Supervisor: Manerva Robinson  Phonexxx-xxx-xxxx  May Contact:  Yes

Sharp business acumen and experienced in managing broad scope of administrative operations, from patient registration and scheduling appointments to handling high-volume phone calls and patient check-out. Actively verify Medicaid and Third Party Insurance information, consistently ensuring accurate billing of services. Skillfully oversee the timely and accurate preparation of medical charts upcoming clinic appointments. Responsible for ensuring accurate chart paperwork and appointment type for treatment plan. Consistently contribute to the identification and resolution of department quality assurance and improvement operations. Proficiently collaborate in accreditation and new building development for satellite site on behalf of employer.

 

 

 

 

 

 

 

 

 

 

 

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Yvette Florian                                                                   Page 2 of 5

 

4/2008-1/2009

Operations and Management Consultant I-SES/Site Administrator

Primary Care Medical Services of Poinciana/Osceola County Health Department

Kissimmee, FL

Hours per week: 50

Salary: $46,000

Supervisor: Manerva Robinson  Phonexxx-xxx-xxxx  May Contact:  Yes

Actively collaborated with Nursing Supervisor and Medical Director ensure staff adherence to scope of practice. Worked with Nursing Supervisor and Medical Director in assessing staff performance and enforcing compliance with Osceola County Health Department policies and procedures. Effectively trained, oriented and directed staff and actively collaborated in Human Resource operation functions such as new staff orientation, performance evaluations and guidance/mentoring. Tasked with supervising all non-licensed support staff and assisting the nursing supervisor in all non-clinical business functions. Spearheaded a wide variety of administrative operations, from budget/fiscal management, patient flow and purchasing to billing and statistical data collection. Skillfully coordinated workflow organization, workload distribution and work objective identification, effectively maximizing time and resources. Consistently ensured personnel and workplace compliance with all health-related rules, regulations, policies and procedures. Proficiently maintain 100% compliance of all programs with Employee Activity Records. Responsible for the managing clinic resources, including clinic revenue, expenses and budgeting. Regularly assessed, maintained and revamped all public health programs and issues. Proficiently collected and analyzed data to generate daily, monthly and annual reports and courses of action. Successfully provided public health services during disaster and emergency situations.

 

8/2006-4/2008

Administrative Assistant III-SES/Chief Financial Officer

Primary Care Medical Services of Poinciana/Osceola County Health Department

Kissimmee, FL

Hours per Week: 50

Salary: $46,000

Supervisor: Manerva Robinson  Phonexxx-xxx-xxxx  May Contact:  Yes

Spearheaded all operations of Federally Qualified Community Health Center, from facility management, clinic flow and staff workload to client service issues, inventory control and supply purchasing. Responsible for overseeing the patient continuum of care by referral process to secondary care providers. Hand-selected to supervise staff hiring, training, time-reporting/approval, and disciplinary actions for entire satellite site. Actively ensured regulatory compliance of staff and site with FQHC and Health Department policies, procedures and protocols. Serving as CFO, oversaw the preparation of monthly P&L Statements, monitoring of FQHC accounts payable/receivable and administered program budget. Hand-selected to research, write, submit, and monitor grant funding on behalf of FQHC. Successfully wrote multiple applications and received numerous grants, including a continuance grant from HRSA and 5-year service area competition grant from HRSA. Effectively eliminated $118,000 of misappropriated funds from site budget within first fiscal year. Successfully drafted and submitted the Continuity of Operations Plan for medical front desk operations of Health Department. Proficiently streamlined processes and implemented policies/procedures to increase patient case load and quality of care. Received Point of Light Award in 2007 from PAC for service as chamber member, board member of PAC and committee chair.

 

 

 

 

 

 

 

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Yvette Florian                                                                   Page 3 of 5

 

9/2000-8/2006

Administrative Assistant II-SES

Osceola County Health Department-WIC

Kissimmee, FL

Hours per Week: 45

Salary: $45,000
Supervisor: Manerva Robinson  Phonexxx-xxx-xxxx  May Contact:  Yes

Strategically coordinated a broad range of operations of the Osceola County Women, Infants and Children program. Successfully assisted Program Director through the supervision staff workflow, production rates, client issue resolution, records quality assurance, program budget, supply purchasing, program reporting, internal/external customer satisfaction. Effectively hired, trained and directed 18-member administrative staff, while also overseeing career development, personnel evaluations and disciplinary actions. Responsible for maintaining state/federal property inventory, issuing VOC/ID cards/food instrument vouchers and distributing office/lab supplies. During staff shortages, provided basic nutrition counseling to clients. Consistently ensured compliance of all documentation to federal program requirements. Facilitated productive relationships with community partners to implement programs, including county health department programs, county WIC programs and local WIC vendors. Successfully received infrastructure grants from State WIC program. Awarded cash Davis Productivity Award for continued case load increase using technology developed and implemented at site. Hand-selected to present "Best Practices" presentation at State WIC conference on clinic flow using technology based on improvements made at local agency.

 

11/1999-7/2000

Office/Account Payable Staff

RUS-Rental Uniform Services of Frederick

Frederick, MD

Hours per week: 40

Salary:
Supervisor: Name Phone: xxx-xxx-xxxx  May Contact:  Yes or No

Serving as key member of the team overseeing daily operations of a satellite depot office of nationwide company. Effectively streamlined 36 hours of work time from the outgoing monthly statement procedures. Skillfully compiled daily, weekly, monthly and quarterly reports for production, customer service, grievances, cancellations, new accounts, accounts receivable, accounts payable, purchasing, inventory, credit card payments, and delinquency histories. Drove the implementation of a proposal to reduce postage, resulting in a total reduction in postal budgeting of approximately 34%. Consistently updated database for appropriate accounts receivable information, long term order and shipping information.

2/1995-5/1999

Operations Specialist

Chevy Chase Bank

Frederick, MD

Hours per week: 43

Salary:
Supervisor: Name Phone: xxx-xxx-xxxx  May Contact:  Yes or No

Oversaw operations in the credit card center, from processed payments/adjustments and daily deposits to foreign item adjustments and handling special payments. Responsible for handling monetary research and disbursement functions, including researching payment problem requests, cleared suspense items, processed return checks, daily wire transmission, and fraud reviews. Actively collaborated in the creation of an innovative database for return check, card activity/payment patterns and an automated system for returned checks. Recognized for successful early analysis of fraudulent account activity and timely notification, resulting in significant savings and loss prevention.

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Yvette Florian                                                                   Page 4 of 5

 

 

2/1981-1/1995

Fiscal Officer

Frederick Organization for Rehabilitation, Inc.

Frederick, MD

Hours per week: 40

Salary:
Supervisor: Name Phone: xxx-xxx-xxxx  May Contact:  Yes or No

Served as Fiscal Officer for Weatherization Program of Frederick County, MD, from writing, application/submission, and managing grants which were the sole funding sources for Weatherization program. Successfully handled all fiscal operations, including payroll, unemployment, worker's compensation, taxes, and financial reporting. Facilitated productive relations with Board of Directors and Health and Human Services regarding reporting, corporation business and grant/program management. Strategically administered grant operations, effectively maintained accurate records for up to seven grants simultaneously and 45 grants total. Actively served as liaison for the MD Department of Health and Human Services, effectively monitoring visits and various program vendors for delivery of program materials.

 

 

EDUCATION

 

Governor Thomas Johnson High School

Frederick, MD

High School Diploma

Graduation 1980

 

 

TRAINING and PROFESSIONAL DEVELOPMENT

 

Code of Ethics Presentation, 7/2008
Cultural Diversity Awareness, 10/2008
Equal Opportunity Awareness, 10/2008
Facilitative Leadership, 5/2009
Billing Administration Processes, 6/2009

Cashier Training, 3/2009

Client Registration, 10/2008 and 4/2009

Ear Dar Training, 3/2009

Record Services, 3/2009

Introduction to Incident Command System, 2/2009

Citizen's Guide to Disaster Assistance, 2/2009

Sexual Harassment Awareness, 2/2009

Violence in the Workplace, 10/2008

Statewide Code of Ethics, 10/2008

Equal Opportunity Awareness, 10/2008

Basic Incident Command System, 2/2009

National Response Plan, 2/2009

Public Health Preparedness Orientation, 2/2009

National Incident Management System, 2/2009

Records Management, 3/2009

Information Security and Privacy Awareness Training, 10/2008

Office Safety, 10/2008

 

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Yvette Florian                                                                   Page 5 of 5

 

AWARDS

 

Awarded trophies for design, build and participation in area chamber community parade for floats. Received "Point of Light" award from area chamber council for work performed as member, board member, and committee chair for first annual community Health, Wellness and Safety Day.

Recognized with competition prize two years consecutively for presentation displays at Regional Health Disparities Conference on local Diabetes.

Numerous certifications of participation in career development courses offered within scope of practice for the Osceola County Health Department.

Certificate of Appreciation for assistance with Medical Record Conversion

Received plaque award in recognition of dedication to Osceola County Health Department Logo Competition.

Numerous superior performance yearly evaluations.

 

AFFILIATIONS

 

Sub-Committee Member; Parish Education Committee

Chair; Health Ministry

Committee Member; Outreach/Evangelism and Stewardship Committees

Distribution Team Leader; SHARE Program with Good Samaritan Village

 

 

TECHNICAL PROFICIENCIES

 

Microsoft Office Suite; Word, Excel, Access, PowerPoint, and Outlook, Print Shop, and Internet Explorer.

PCIS Data Systems, Florida WIP System, and Florida Health Management System.

Grants.gov submission processes and protocols

Health Resource and Services Administration grant submission processes/protocols

Uniform Data System reporting and submission processes/protocols

Electronic Handbook and Bureau of Primary Health Care website maneuverability/reporting/submission

Proficient in multi-line phone systems, typewriters, computers, fax, and copy machines

 

 

 

 

 

 

 

 

 

 

 

 

 

Page 5 of 5

Yvette Florian
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

Social Security Number:

Citizenship:

 

Vacancy Announcement:

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a [Insert Job Title] capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my professional qualifications include experience in Office Operations, Program Management, Financial Reporting, and Personnel Development. An examination of my credentials will confirm that I am a skilled professional who thrives in a challenging work environment. I am driven, independently motivated, and results-oriented. I enjoy a challenge and work hard to achieve success. It is my practice to operate within a strict conduct of professionalism and integrity with my clientele. To complement this background, I offer dynamic communication, organization, multi-tasking, and relationship management skills.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

 

Yvette Florian