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yyyyyy x. yyyyyy
0000
xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Human Resources ~ Administrative and Program Support ~ Customer Service
yyyyyy x. yyyyyy
Profile of Qualifications
Ø Offer solid skills in broad-scope business support, ranging from administrative operations to client servicing, as well as extensive academic background in organizational leadership
Ø Dynamic planning, prioritization, organization, and time management skills crucial to maximizing productivity and efficiency and meeting critical timelines
Ø Strong analytical, troubleshooting and problem solving abilities
Ø Exceptional communication and interpersonal relation skills
Ø Impeccable work ethic and high level of professional integrity
Ø Enthusiastic team player equally effective in collaborative and independent environments
yyyyyy x. yyyyyy
Education
Northern Kentucky University Highland Heights, KY
B.A., Organizational Leadership with concentration in English; December 2008
Dean s List and President s List
yyyyyy x. yyyyyy
Professional Experience
Emergency Services Specialist; ABCEOI-Winchester, OH 2006-Present
Ensure consistently high level of client servicing in assisting families/individuals with completing detailed emergency assistance forms, managing high-volume phone communications and scheduling timely appointments
Demonstrate sharp administrative skills in efficiently maintaining/updating quality complex records; entrusted with managing highly confidential information
Salon Coordinator; Lasting Impressions Salon & Spa-Maysville, KY 2006
Supported sales and operations by responding to all inbound calls, setting customer appointments and providing prompt response to customer issues
Applied technical proficiencies toward maintaining company website
Customer Service Representative; Saks Fifth Avenue-Cincinnati, OH 1998-2006
Actively collaborated with Asset Protection Manager in facilitating efficient, accurate inventory processes as well as scheduling and reconciliations
Applied knowledge of basic accounting functions toward daily cash counts, audits and deposits
Operated busy switchboard, efficiently answering/routing customer and intra-store calls for prompt response
Used sharp problem solving skills to analyze and resolve customer service issues, ensuring high satisfaction levels
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