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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

 

 

 

Human Resources ~ Administrative and Program Support ~ Customer Service

yyyyyy x. yyyyyy

Profile of Qualifications

 

Ø  Offer solid skills in broad-scope business support, ranging from administrative operations to client servicing, as well as extensive academic background in organizational leadership

Ø  Dynamic planning, prioritization, organization, and time management skills crucial to maximizing productivity and efficiency and meeting critical timelines

Ø  Strong analytical, troubleshooting and problem solving abilities

Ø  Exceptional communication and interpersonal relation skills

Ø  Impeccable work ethic and high level of professional integrity

Ø  Enthusiastic team player equally effective in collaborative and independent environments

yyyyyy x. yyyyyy

Education

 

Northern Kentucky University            Highland Heights, KY

B.A., Organizational Leadership with concentration in English; December 2008

Dean s List and President s List

yyyyyy x. yyyyyy

Professional Experience

     

Emergency Services Specialist; ABCEOI-Winchester, OH                                       2006-Present                                

  Ensure consistently high level of client servicing in assisting families/individuals with completing detailed emergency assistance forms, managing high-volume phone communications and scheduling timely appointments

  Demonstrate sharp administrative skills in efficiently maintaining/updating quality complex records; entrusted with managing highly confidential information

 

Salon Coordinator; Lasting Impressions Salon & Spa-Maysville, KY                                      2006

  Supported sales and operations by responding to all inbound calls, setting customer appointments and providing prompt response to customer issues

  Applied technical proficiencies toward maintaining company website

 

Customer Service Representative; Saks Fifth Avenue-Cincinnati, OH                         1998-2006

  Actively collaborated with Asset Protection Manager in facilitating efficient, accurate inventory processes as well as scheduling and reconciliations

  Applied knowledge of basic accounting functions toward daily cash counts, audits and deposits

  Operated busy switchboard, efficiently answering/routing customer and intra-store calls for prompt response

  Used sharp problem solving skills to analyze and resolve customer service issues, ensuring high satisfaction levels

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