Human Capital Development Professional with expertise in productivity and efficiency best practices eager to contribute and make an immediate impact on a progressive organization.  Consistently employs out of box creative approaches to problems as well as identifies potential costly issues in a proactive manner. 

 

Process Design & Implementation    Imaginative Design Processes   Pre-Project Planning   Project Management   FMLA / OSHA / HIPAA

Training & Development   Retention & Loyalty   Negotiation Strategies   Problem Solving   Worker s Compensation

• Cross-Functional Leadership   ROI Assessments   Document Creation Expert   Change Management   Employee Relations

 

Ø  Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including formulation of policies and procedures, organization development, project management, strategic negotiations, in-depth problem analysis and solutions, operational process implementation, as well as development and execution of strategies to increase client retention and loyalty. 

Ø  Effectively strategizes with executive management and resolves complex organizational issues. 

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Effectively work with clients of all ages, socioeconomic, and cultural backgrounds.

Ø  Consistently focus on ensuring development of high-standard delivery methodologies. 

Ø  Proven ability to adapt strong research skills to diverse organization needs.

Ø  Effectively manages large projects as well as provides in-depth documentation and audits.

Ø  Skilled at communicating cross-functionally in order to ensure knowledge sharing is prevalent between departmental lines.

Ø  Embraces corporate culture and actively promotes and leads company initiatives.

 

 

Ø  Effectively manage staff and coordinate information sharing between departmental resources.

Ø  Proactively identify potential client issues and design creative solutions to resolve problems. 

Ø  Regularly schedule reviews and track progress of particular projects.

Ø  Compile and disseminate various monthly project reports for executive management.

Ø  Skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs.

Ø  Uses knowledge of various administrative functions and company protocols to support executive management and clients.  

Ø  Frequently acts as a liaison between customers and various organization departments to ensure smooth communication process.

Ø  Streamline daily business processes and improve customer service through sound management acumen.

Ø  Deliver employee programs to increase employee retention, enhanced engagement and improved operational efficiency.

Ø  Technology savvy with knowledge of multiple software platforms and applications.

 

n Bachelor of Arts Degree (Pending 2011), Liberty University

n Associates Degree, College of Lake County

 

 

 

 

Vendor management - Administration Lead, Takeda Pharmaceuticals                                     2008-2009

 

  Main responsibilities included acting as Key HR Lead for all aspects of the Leave Administration functional area during the TPNA/TAP corporate merger evaluating all processes, contracts, and IT systems.

  Managed all aspects of  the Leave Administration process for 2500 legacy TAP employees post C merger.

  Directed supplier selection process, including Bidder s Conference, for new Worker s Compensation vendor resulting in $100,000 negotiated annual savings with Quarterly Business Reviews.

  Authored SOP for Worker s Compensation Vendor Engagement and Claim Processing.

  Liaison to Risk Management for all cases involving Worker s Compensation claims.

  Trained newly formed HR team on new procedures and responsibilities.

  Regularly constructed contract language for strict adherence to established Performance Metrics.

 

Vendor Management C Absence Management Supervisor, TAP Pharmaceuticals                  2006-2008

 

  Main responsibilities included managing STD/FMLA, LTD, and Worker s Compensation absences for approximately 2500 employees.

  Created quick guides for each type of leave (military, personal) for internal use to attain standardization and adherence to policies and regulations.

  After certification, instructed employees and suppliers on HIPAA regulations.

  Revised all applicable SOPs annually and conducted training for all new managers monthly.

  Launched Cross Functional Sourcing Team initiative through the RFP process resulting in supplier consolidation for STD/FMLA and LTD leaves fostering greater partnering relationships.

  Led implementation process to establish stricter performance guarantees routinely monitored during formal quarterly business reviews that consistently exceeded goals.

  Tackled sub-optimal vendor performance and implemented detailed performance plan.

  Audited suppliers for process implementation errors and monitored progress on corrective action plans.

  Worked with Purchasing and Legal on securing termination and transition requirements.

  Managed LTD cases through a complex network of specialty supplier and employee populations.

  Successfully operated as the functional expert for interpretation of certificates of coverage

  Monitored customer service help line.

  Significantly improved payroll gaps for transitional employees by initiating supplier SOPs and performance guarantees for effective dates of payroll changes and authorized payment structures.

  Instituted clear channels of communication in order to provide timely notifications to employees at various stages of the process delivering strong and sustainable customer service standards.

  Engaged Risk Management to assess magnitude of potential liability to corporation.

  Documented new processes to provide necessary information for insurance, renewals, and cost controls.

  Adhered to and submitted all relevant OSHA Reporting requirements for the corporation.

 

Corporate Benefits Analyst, Abbott Laboratories                                                                    1991-2006

 

  Main responsibilities included providing structured operational plans for productivity and revenue growth from year to year.

  Saved $90,000 by modifying the invoicing process allowing for the application of credits by 32 vendors.

  Implemented new reporting standards for the National Cash Profit Sharing program resulting in operational efficiencies of 600 FTE hours annually.

  Planned Open Enrollment Project for Vendor Visits to 18 local and 32 nationwide locations to assure all Abbott members were well informed of health plan changes.

  Strengthened relationships between Abbott and 4 eligibility vendors to ensure timeliness and accuracy of employee data loads by supervising internal system and counselor team and enhancing the processes.

  Generated solutions by managing day-to-day relationships between Abbott and various vendors including Retiree Service Center and the Dental, Medical, and COBRA vendors.

  Conducted benefits system testing to ensure smooth open enrollment and compliance with policy changes.

  Assured timely transmittal of employee information to vendors by resolving internal system issues and maintaining report accuracy and acting as benefits system expert for counselor team.

 

 

 

 

Gordana Rakic

 

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING.   I am skilled at human capital development, project management and analysis, working with extreme precision and within timeframes, and ensuring that productivity and best practices are implemented to increase overall efficiency of the operation.  Perhaps most importantly, I am a creative thinker and customer-centric professional who knows how to employ imaginative solutions to increase and maintain the client base. 

 I am accustomed to integrating into various cultures and environments and am experienced at working and collaborating with others.  I bring to the table several years of formal training as well as a diverse professional background.   Additionally, I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with others, but I am able to work independently with great productivity if necessary.  I am skilled at streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. 

I assimilate into new environments easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Sincerely,

Gordana Rakic

 

 

 

 

 

 

 

 

 

 

 

 

 

Gordana Rakic

          

 

Dear  NAME:

 

Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in the development, launch, and management of multiple human capital aspects of your organization, coupled with solid communication skills, and the ability to develop and execute successful process improvement initiatives.

I feel that my experience demonstrates a strong track record in these areas. As you may recall, I am a polished, results-driven and versatile Human Resources and Project Management Professional leveraging proven strengths to drive efficiency and increase productivity of operations. I am also astute in quality assurance, development of training and growth plans, and strategic growth initiatives. 

 

My key proficiency and career path has been very versatile and my primary work has included training and development, organizational change management,  problem analysis and resolution, work efficiency, cost savings and containment, relationship building, and departmental collaboration.

 

I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps.  If I do not hear from you on this date, I will contact you to follow up.

Sincerely,

Gordana Rakic