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0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Sales ~ Management
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Profile
New Business Development Key Account Management Strategic Marketing
Customer Service Management Training & Development Team Leadership/Supervision
Business Operations Quality Assurance Program Development
Ø Presently managing approximately 100 major government and education sector accounts generating average $300K in monthly revenue; extensive government technology sales background and professional credentials
Ø Outstanding Contribution Award; 2007
Ø Dream Maker Award; 2007
Ø Employee of the Year; 2006
Ø Distinguished Service Award; 2004
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Professional Experience
Government Sales Manager - CounterTrade Products, Inc-Arvada, CO/Rosharon TX 1998-Present
Successfully manage 100 key State, City, Local, Higher Education, and K-12 accounts to maximize technology sales performance and delivery quality client services; position spans both outside and inside sales as well as remote management of sales operations and team members
Senior Supervisor, TeleTech -Englewood, CO 1993-1998
Contributed dynamic leadership skills toward effectively training, coordinating and directing over 400 Customer Service Representatives (CSRs) in fast-paced customer service outsourcing environment
Actively collaborated with Project Managers to define, develop and implement efficient projects in time-sensitive setting
Proficiently managed CSR team statistics and business data to effectively evaluate performance, identify inefficiencies and maximize bottom-line results
Store Manager, Santa Fe Cookie Company-Denver, CO 1989-1993
Drove company s retail operations, including customer service and associate leadership
Concurrently collaborated in spearheading wholesale business and marketing activities
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Education
University of Colorado-Denver
BA Communications with Emphasis in Speech
Communications;
1993
Minor: Sociology
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Professional Certifications
Microsoft Academic Software Sales ~ HP Printing & Imaging Sales ~ Xerox Printing & Imaging
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Community Activities
Member, 2 Homeowners
Association (HOA) Boards
Community Leader, supporting varied local causes/initiatives
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