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yyyyyy x. yyyyyy

xxx-xxx-xxxx • abc@xyz.com

 

 

quality-focused leader specializing in administrative operations, project management, team building, business relations, research / analysis, process improvement, and client services eager to offer 11+ years of proven experience within diverse fields toward maximizing a top-notch employer s productivity and profitability.

 

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profile of qualifications

 

         top performer who makes decisions to reflect positively on business productivity, corporate well-being, and client satisfaction.

         integral leader who builds loyal teams with low turnover rates and cultivates a solid brand image with high-quality standards.

         ambitious team player who plans, prioritizes, and manages multiple tasks within fast-paced, deadline-driven environments.

         excellent communicator who successfully interfaces with business representatives and clientele through to executive level.

 

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key areas of expertise

 

administrative support                      shipping / receiving                          customer relations                               sales presentations

business communications                 correspondence drafting                   account management                           research / analysis

staff training / management             data / records management             inventory / supplies ordering             process improvement

 

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career highlights

 

         increased productivity and enhanced efficiency within fast-paced environments by streamlining overall business operations.

         recognized for job performance excellence with employee of the year award and multiple employee of the quarter honors.

         improve existing relationships with diverse clientele by contributing to collections efforts and participating in account management, along with pioneering new methods to ensure high levels of client satisfaction within saturated markets.

 

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professional synopsis

 

administrative support

         optimize administrative efficiency by drafting and disseminating correspondence; generating reports; managing records / databases; creating spreadsheets; and arranging and supervising the collection and disposal of highly sensitive documents.

         ensure seamless business process by coordinating delivery schedules of mail and trackable items; arranging shipments and fulfillment with ups, fedex, and usps; maintaining cost-effective office inventories; and handling various equipment repairs.

         drive business growth by training, mentoring, and supervising top-performing administrative and field representative teams, along with planning and prioritizing individual and group assignments to maximize use of resources and meet objectives.

 

business / client relations

         interface between business teams, including actively liaising among financial staff to resolve billing disputes between departments, as well as assisting with sales functions, confirming appointments, and creating profit-focused presentations.

         utilize broad scope of industry and professional services knowledge to promptly respond to client concerns and resolve challenges, including providing critical management of communications functions associated with law firms and businesses.

 

research / analysis

         contribute sharp analytical abilities toward conducting market research and evaluation for clients, including identifying emerging trends and recommending creative strategies, as well as directing focus group interviews and compiling key data.

         effectively sustain productive research processes by managing project and quality control initiatives throughout all phases, along with training and supervising temporary employees while participating in targeted telemarketing and cold calling activities.

         develop and distribute innovative mass mailings to provide high-level support of comprehensive communication tasks.

 

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professional experience

 

office services representative, john hancock financial services, boston, ma                                             2008 c present

office services representative, wheelock college, boston, ma                                                                                  2002 c 2008

client services representative, credit management services, woburn, ma                                                             2001 c 2002

market research assistant, abt associates, cambridge, ma                                                                                           1999 c 2000

 

additional professional roles with the u.s. postal service & u.s. census bureau held prior to 1999

 

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education & technical summary

 

bachelor of science in mass communications (3.5 gpa)                                                                                     suffolk university

 

microsoft office • lotus notes • internet applications

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