yyyyyy x. yyyyyy

22077 n. cline ct. • maricopa, az 85138

xxx-xxx-xxxx • abc@xyz.com

 

 

proficient customer service professional eager to contribute aaa systems expertise as well as strong marketing and writing skills and multi-tasking abilities toward actively supporting an organization in maximizing performance.

 

profile

 

• offer solid and progressive customer service experience, including expertise within marketing, written communication, personnel supervision and customer service capacities.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• strong background in drafting and editing marketing copy; writing job descriptions, articles, destination reviews, essays, sales material, marketing content, and sales presentations.
• successfully sold out aaa arizona's largest tour, the rose parade tour, in record time with record profits.
• excel in recruiting, training and leading top-performing, client-focused personnel teams.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• recognized as extremely organized and self-motivated professional, with proven ability to learn new processes and programs quickly.
• technically proficient in microsoft office suite, including word, excel, outlook, and powerpoint; aaa systems such as juniper, sam, and cts.
• dynamic communication, organization, analysis, and multi-tasking skills.

 

professional experience

group travel specialist aaa arizona                                                                                       2007-present

• sharp business acumen and experienced in managing broad scope of operations, from creating and managing group tours/cruises to cruise/tour marketing and supervising tour guides.
• consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.

 

travel agent aaa arizona                                                                                                              2005-2007

• actively provide clients with expert travel recommendations and location/tour education services.
• served as front- line contact to aaa members, while consistently contributing to overall aaa sales goals.

 

fleet service america west airlines                                                                                                     2005

• responsible for the weighing and balancing of cargo and baggage services; security clearance for us mail.

 

customer service representative pinnacle airlines                                                                       2003-2005

• effectively managed a broad range of customer service operations, including ticketing passengers, handling baggage and training new employees.

 

professional education

bachelors of science in marketing management bellevue university             anticipated graduation 12/2010

tour and travel diploma with honors lincoln school of commerce                                                     2002

prerequisite coursework southeast community college                                                                      2002

coursework in broadcast journalism university of nebraska lincoln                                                  2000