Yyyyyy x. yyyyyy

333 Escuela Ave, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com

Case Manager

 

Offering progressive years of experience in case management, with consistent results in helping those in need. Comprehensive background working with homeless and at-risk population, providing shelter and services. Experience working as a Case/Program Manager with the Department of Veteran Affairs homeless program for veterans GPD (Grants and Per Diem). Demonstrate active listening skills; diffuse difficult situations with tact. Additional areas of expertise:

 

Case Management Strategic Planning Team Building Process Improvement

Research & Analysis Program Management Client Advocacy Regulatory Compliance

Interpersonal Relations Oral & Written Communications Resource Allocation/Administration

 

InnVision The Way Home, Mountain View, CA                                                                 2000-2009

Program Director/Case Manager (2006-2009)

  Contributed dynamic leadership skills toward managing programs and cases, with strong focus on optimizing productivity, efficiency and performance.

  Strategically planned, allocated and administered budgets to maximize use of resources and boost bottom-line profitability while controlling costs.

  Conducted comprehensive review and analysis of industry trends and best practices to design, develop and implement innovative programs to assist clients.

  Increased interaction with collaborating services

Program Manager/Case Manager (2003-2009)

  Exhibited solid management skills in supervising all levels of employees as well as daily operations of 5 shelter programs; 4 at Clara Mateo Alliance which were a singles emergency shelter, family emergency shelter, singles transitional housing, and family transitional housing programs & 1 rotating church shelter program called Hotel de Zink.

  Strategically prioritized, planned, and coordinated multiple simultaneous cases and programs to maximize efficiency and achieve critical timelines.

Case Manager (2001-2009)

  Contributed dynamic information gathering, needs assessment and analytical skills toward effectively and diplomatically responding to client issues.

  Applied strong research and analysis skills toward prescreening potential client applications and conducting client background checks (Megans Law issues).

  Proficiently completed Intake process (paperwork and HOPE/HMIS input) and performed client assessment.

  Demonstrated communication and interpersonal relation skills toward building and establishing key relationships with clients, maintaining network with agencies, and advocating for clients.

  Effectively steered goal review meetings to coordinate projects/workflow and define expectations.

Shelter Worker (2000-2001)

  Proactively assisted residents, mediated disputes and ensured proper medications are taken per instructions.

  Maintained daily log of shelter and inputted data which includes both HOPE (Santa Clara County) and HMIS (San Mateo County) data bases.

Family Services Certificate - San Jose State, San Jose, CA

Case Management Certificate - College of San Mateo, San Mateo, CA

Leadership Certificate - USAF NCO Leadership School, Littlerock, AR

H.V.R.P. Volunteer - VA cognitive behavioral program; provide communication classes to in-patient residents.

South Bay Stand Down Volunteer - annual three-day fair which provides services for veterans.

 

Yyyyyy x. yyyyyy

333 Escuela Ave, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com

 

 

Date

 

 

 

Contact Name, Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently exploring new career opportunities and to acquaint you with my qualifications, I am submitting my resume for review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, I offer a comprehensive background working as a Case/Program Manager with the Department of Veteran Affairs homeless program for veterans GPD (Grants and Per Diem).  From supporting high performance teams and facilitating superior client servicing to streamlining operations and executing proactive organizational processes/procedures, I have continually excelled in maximizing performance as a dynamic team member.  I excel in identifying and resolving inefficiencies and strategically utilizing resources to generate optimal results. 

 

I am now eager to contribute my strategic planning skills and dynamic relationship building abilities toward collaborating in your success as a key member of your team.  I am confident that I could be a valuable asset to your firm in achieving both immediate and long-term goals, and look forward to meeting with you in the near future to discuss my qualifications and how they support your corporate vision.

 

Professionally,

 

 

 

 

Yyyyyy x. yyyyyy