Customer Service Specialist ~ Account Manager

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Ø  Successful Customer Service Representative offering several years of progressive experience in managing key client accounts; client-focused, service-oriented and committed to maximizing customer satisfaction

Ø  Proficient in driving the customer order process from initial consult and quotes through expedition and follow-up, with strong focus on consistently meeting client needs and timelines

Ø  Dynamic communication, relationship building and problem solving abilities

Ø  Excel in strategically planning, coordinating and prioritizing workflow to optimize performance; strong project management and multitasking abilities

Ø  BS in Psychology in progress; completing final few credit hours via long-distance learning

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Vishay Intertechnology

Customer Service Representative; 2003-2007

  Rapidly progressed from acting as single point of contact for company s largest distributor to assuming accountability for representing 4 of the company s 25 divisions as key point of contact to all distributors

  Proficiently responded to inbound phone inquiries and order requests and efficiently processed orders using multiple systems; demonstrated sharp planning and organization skills in expediting orders through various domestic and international factories to best meet the clients needs while maximizing efficiency and profitability

  Expertly provided product information and developed/presented competitive quotes to drive sales

  Proactively addressed, troubleshot and resolved client issues to optimize satisfaction, contributing to companies success in sustaining key accounts and growing business

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Liberty University - Lynchburg, VA/Long-Distance Learning Program

BS, Psychology; in progress

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Coach, 1^st and 2^nd Grade Girls Cheerleading Clinic

Volunteer Mentor, Young Girls

 

 

 

 

 

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Hiring Agent Name

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Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity where my expertise in delivering quality customer service will support your company in driving revenue growth.  To acquaint you with my qualifications, I am submitting my resume for review; in advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, I offer several years of experience, rapidly progressing from managing the company s largest distributor to serving as single point of contact for all clients/distributors of 4 of the employer s 25 divisions.  In this capacity, I effectively consulted with clients to determine needs, provided expert product information, presented competitive quotes, and facilitated order processes from intake through expedition via both domestic and international suppliers/factories. Throughout my time with the company, I consistently contributed to their success in capturing new business, maintaining customer loyalty and driving revenue growth.  To complement this background, I am in the process of completing a BS in Psychology.

 

Because of my former employer s decision to relocate their operations out of state, I am now available to contribute my talents as a member of your team and am eager to assist you in providing quality customer service, with the goal of ultimately managing your highly-valued accounts. As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your operations, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Julie Thompson